Ashlynn Hicks
College Station,TX
Summary
Enthusiastic, hard-working and determined individual seeking to leverage my experience and skills to become a solid employee with your company.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
BCS Heart
11.2019 - 02.2023
- As a medical receptionist I would greet and check in patients
- Confirm all patient's information, have them complete correct forms, update insurance and all other information and make sure that forms are scanned into the correct place on a patients chart
- I would continue on to check them in and have the appropriate form for the nurse to pull the patient back
- Answering and directing phone calls to the correct physician and their team, process new patient information and records, obtain records from other offices and hospitals in order to schedule the patient, take payments for visits and records as well
- I would go through the faxes and disperse all appropriate items to each patient chart or nurse folder and follow up as needed.
Sales Associate
Cavender's Boot City
11.2018 - 11.2019
- As a sales associate I greeted customers as they came into the store
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Front Desk Receptionist
Artisan's Rejuvenation Med Spa
08.2018 - 11.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Collected fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled assignments independently with good judgement and critical thinking skills.
Student Assistant
Texas A&M University
09.2017 - 07.2018
- Setting up and organizing conference rooms for meetings
- Organize mail room and break room to keep a clean environment
- Delivering packages and important information to several departments
- Answering and transferring phone calls.
Sales Associate
Merge Boutique
12.2016 - 08.2017
- Assisted customers with their needs as well as point of sale transaction
- Organized, packaged and shipped online orders
- Led opening and closing duties of the boutique.
Education
Certified Professional Coder - CPC
AAPC
04.2024
Rudder High School
05.2017
Skills
- Medical Terminology
- Medical Records
- EMR Systems
- Hospital Experience
- Medical Receptionist
- Medical Scheduling
- Insurance Verification
- Medical Office Experience
- Patient Care
- Microsoft Office (Word, Excel, PowerPoint)
- Effective Time Management
- Familiar with printer and copier machines
- Ability to work in a busy environment
- Ability to act effectively in a quick and pleasant manner
- Ability to work unsupervised
- Dedicated to assigned tasks
- Courteous and polite behavior
- Ability to meet deadlines
- Records Management
- Payment Collection
- Referral Verification
- HIPAA Compliance
Timeline
Medical Receptionist
BCS Heart
11.2019 - 02.2023
Sales Associate
Cavender's Boot City
11.2018 - 11.2019
Front Desk Receptionist
Artisan's Rejuvenation Med Spa
08.2018 - 11.2018
Student Assistant
Texas A&M University
09.2017 - 07.2018
Sales Associate
Merge Boutique
12.2016 - 08.2017
Certified Professional Coder - CPC
AAPC
Rudder High School