Ashlynn Hoover
Hartford,KY
Summary
Skilled in prior authorization and ICD-10 coding, I excel in streamlining processes for efficiency, notably at Fuller Physical Therapist. Strengths include communication fosters team collaboration, achieving higher accuracy in insurance authorizations. With a knack for enhancing customer satisfaction and operational workflows, my approach significantly improved patient experiences and reduced claim denials.
Overview
7
7
years of professional experience
Work History
Insurance Authorization Specialist
Fuller Physical Therapist
12.2023 - Current
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
- Streamlined workflow processes for faster turnaround times, using data-driven approaches and continuous improvement techniques.
- Increased efficiency of the authorization process with effective communication among multidisciplinary teams.
- Developed strong working relationships with physicians'' offices resulting in a smoother flow of required documents when submitting requests.
- Streamlined insurance authorization processes by implementing efficient workflow strategies.
- Coordinated pre-authorization requirements for medical treatments or services, enhancing overall patient experience before appointments.
- Managed high-volume caseloads to meet strict submission deadlines, prioritizing tasks accordingly.
- Reduced claim denials by diligently reviewing and correcting errors in authorization submissions.
Medical Office Manager
Fuller Physical Therapist
01.2023 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within medical office environment.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Front Office Manager
Ohio County Collision
01.2017 - 05.2021
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Maximized cash flow through optimal billing and collection processes.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Entered invoices into accounting system(QuickBooks)
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Education
Some College (No Degree) - Dual Credit Classes
Owensboro Community And Technical College
Owensboro, KYNo Degree - Accounting And Business Management
Eastern Kentucky University
Richmond, KY07.2021
High School Diploma -
Ohio County High School
Beaver Dam Ky05.2021
Skills
- Prior Authorization Knowledge & Processing
- ICD-10 Coding Knowledge
- Strong Communication Skills
- HIPAA Compliance Understanding
- Insurance Verification Expertise
- Professionalism and Ethics
- Medical Billing Familiarity
- Physician order verification
- Medicare and Medicaid knowledge
- Insurance procedures
- Data Entry
- Billing Procedures
- Organizing and Prioritizing Work
- Customer Service
- Attention to Detail
Timeline
Insurance Authorization Specialist
Fuller Physical Therapist
12.2023 - Current
Medical Office Manager
Fuller Physical Therapist
01.2023 - 12.2023
Front Office Manager
Ohio County Collision
01.2017 - 05.2021
Some College (No Degree) - Dual Credit Classes
Owensboro Community And Technical College
No Degree - Accounting And Business Management
Eastern Kentucky University
High School Diploma -
Ohio County High School
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