Ashlynn Houston
Acworth,GA
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Waitress
Jd's on The Lake & Jd's BBQ
03.2021 - Current
- Provided attentive, personalized, and exceptional service to guests, resulting in a
dedicated and repeat customer following that helped to drive customer retention and
long-term brand loyalty. - Clearly communicated customer orders and special requests to the kitchen, relaying
important information to ensure order accuracy, accommodate dietary restrictions,
and provide a personalized dining experience. - Delivered orders accurately and promptly in a fast-paced environment, managing
high volumes of customers during peak hours, while exceeding service goals. - Promoted menu items and special deals, increasing overall daily sales, and exceeding sales quotas.
- Managed multiple tables, orders, and customer requests while assisting kitchen staff,
fellow servers, and management during times of heavy customer traffic to ensure
timely, accurate service for all our guests.
Bartender
Jd's BBQ
03.2021 - Current
- Delivered excellent customer service by listening to and addressing customer needs and concerns, which developed strong interpersonal and communication skills
- Worked long shifts in a high-stress environment, which helped build physical stamina and the ability to remain calm under pressure
- Built rapport and maintained positive relationships with customers and fostering trust
- Served high customer volumes during special events, nights, and weekends.
- Worked collaboratively with other bartenders and kitchen staff to ensure efficient service
- Managed inventory, prepared drinks with precision, and followed detailed recipes
Register
Jd's BBQ
03.2021 - Current
- Greeted customers over the phone and face to face; always going the extra mile to
create a welcoming environment to ensure a positive and personalized experience
for customers. - Greeted customers over the phone and face to face; always going the extra mile to
create a welcoming environment to ensure a positive and personalized experience
for customers. - Handled cash, credit, and debit transactions, ensuring accurate record-keeping to
maintain a balanced drawer in adherence to company policies and procedures. - Quickly and accurately entered orders, processed payments, and confirmed
customer information over the phone in a high-volume environment, minimizing
errors and wait times.
Catering Associate
Big South Catering
04.2021 - Current
- Greeted and assisted guests, ensuring a positive and welcoming experience throughout the event.
- Prepared and organized serving areas to ensure smooth service throughout the event.
- Efficiently managed multiple tasks, balancing food service, guest requests, and event setup to ensure timely execution
- Assisted in managing catering staff and delegating tasks to ensure efficient operation during large events.
Education
No Degree - Criminal Justice
Georgia Southwestern State University
Americus, GAHigh School Diploma -
Etowah High School
Woodstock, GA05-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Complex Problem-solving
- Memory retention
- Patience and tolerance
- Clear and effective communication
Affiliations
- New Victoria Baptist Church
- Woodstock City Church
Timeline
Catering Associate
Big South Catering
04.2021 - Current
Waitress
Jd's on The Lake & Jd's BBQ
03.2021 - Current
Bartender
Jd's BBQ
03.2021 - Current
Register
Jd's BBQ
03.2021 - Current
No Degree - Criminal Justice
Georgia Southwestern State University
High School Diploma -
Etowah High School
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