Summary
Overview
Work History
Education
Skills
Activities
Relevant Education Coursework
Accomplishments
Certification
Websites
References
Timeline
Generic

Ashlynn Johnson

Knoxville,TN

Summary

Dynamic client support specialist with extensive experience at the Knoxville Family Justice Center, excelling in crisis intervention and empathetic client engagement. Proven ability to connect victims with essential services, enhancing community awareness and support. Skilled in effective communication and cultural competency, driving impactful outcomes for those in need. Proficient in Microsoft Office and Google Suite.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Navigator – Client Support Services (30hrs/Weekly)

Knoxville Family Justice Center
Knoxville, TN
08.2023 - Current
  • Conduct intake assessments, connecting clients with services for domestic violence, human trafficking, child abuse, housing assistance, etc.
  • Provided empathetic support and active listening to clients, helping them articulate their situations, while identifying areas of critical need.
  • Engage in professional development on trauma-informed care, mandated reporting, and cultural competency.
  • Educated clients and the community on the process of filing Orders of Protection and obtaining the proper assistance afforded to victims
  • Collaborated with other professionals, such as law enforcement, case managers, and victim advocates, to coordinate care for clients.

Senior Internship (Total 250 Hours)

Knoxville Family Justice Center
Knoxville, TN
05.2025 - 08.2025
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
  • Attended the 4th Circuit Order of Protection court, assisting victim advocates in providing emotional support for their clients.
  • Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
  • Attended trainings or conferences related to professional development opportunities.

Resident Assistant (20hrs/Weekly)

Johnson University
Knoxville, TN
07.2024 - 05.2025
  • Mediate roommate conflicts and enforce campus policies.
  • Promote peer engagement and cultivate a supportive, inclusive environment.
  • Assisted students with problem resolution through mediation and conflict management techniques.
  • Promoted diversity awareness by creating informative bulletin boards or hosting special events addressing relevant issues.
  • Offered academic and personal support to residents, referring them to campus resources when necessary.

Internship Orientation

Johnson University
Knoxville, TN
01.2025 - 05.2025
  • Prepared for senior internship by gaining skills in professional development, ethics, and applied theory.
  • Studied methodology for designing, implementing, and evaluating family life education programs.
  • Reviewed relevant literature regarding clinical interventions for mental health disorders.
  • Attended seminars or workshops related to mental health issues.

Youth Care Assistant (9 Hrs/Weekly)

Thrive - At Risk Youth Ministry
Knoxville, TN
10.2022 - 08.2023
  • Demonstrated consistent use of active listening, authentically engaging with every child.
  • Supported the overall well-being of at-risk youth through advocacy efforts in the community.
  • Assisted students in fostering connections with their peers, encouraging appropriate use of deep thought, and empathetic understanding.
  • Assisted in group activities to promote bonding among the mentees.

Teaching Assistant (25 Hrs/Weekly)

Lakewood Church
Houston , TX
02.2016 - 03.2020
  • Assisted children on the autism spectrum with behavior management and discussed safe coping skills to manage high-stress environments.
  • Allocated one-on-one time to meet the needs of the child with autism.
  • Attended professional development training related to Autism Spectrum Disorders to stay up-to-date on research findings and intervention techniques.
  • Promoted independence among students by teaching self-help skills, such as hygiene routines, eating independently, and peer engagement.
  • Facilitated communication between parents and teachers regarding student progress.

Education

Bachelor of Arts - Psychology and Family Studies

Johnson University
Knoxville, TN
12.2025

Transfer Credits -

Lone Star College System
Houston, TX

Skills

  • Effective communication
  • Victim intake services
  • Cultural competency training
  • Advocacy skills
  • Empathetic client engagement
  • Conflict resolution
  • Safety awareness
  • Organization
  • Crisis intervention
  • Microsoft Office
  • Google Suite

Activities

Attendee of the 2023 Domestic Violence Conference: Knoxville, TN

Attendee of the 2025 Annual Domestic Violence Center Conference: Manchester, TN

Relevant Education Coursework

Relevant Undergraduate Courses Taken: 

  • Introduction to Psychology
  • Interpersonal & Family Relationships
  • Human Development
  • Statistics
  • Interviewing and Counseling Skills
  • Theories of Counseling and Psychotherapy
  • Abnormal Psychology
  • Holistic Sexuality
  • Family & Community Resource Management
  • Parent Education and Guidance
  • Family Law & Public Policy
  • Counseling Lab
  • Family Life Education Methodology
  • Internal Family Dynamics

Dual-Enrollment Graduate Courses Taken: 

  • Social & Cultural Diversity in Counseling
  • Group Dynamics/Theories/Techniques
  • Ethics & Professional Issues in Counseling

Accomplishments

  • Member of Alpha Kai National College Honor Society
  • Vice President of the Student Mental Health Alliance
  • Maintained a position on the Dean's List all three years of Undergrad : [3.95] GPA
  • Recipient of First Generation Award at Johnson University

Certification

  • Certified in QPR Suicide Prevention Training
  • Certified in General Mandated Reporter Training
  • Certified in Tennessee Mandated Reporter Training
  • Completed annual Civil Right and Compliance Training
  • Completed copious trainings on Human Trafficking survivors, crisis intervention, de-escalation techniques, trauma-informed care, etc.

References

Leigh White, M.A.
Direct of of Client Relations, Family Justice Center
Knoxville, TN
(865) 385-8252
lwhite@fjcknoxville.org
Direct supervisor during Navigator position and internship supervisor

Dr. Josh Fish
Associate Professor of Psychology
Johnson University
7900 Johnson Dr., Knoxville, TN 37998
865-251-2162
jfish@johnsonu.edu
Academic advisor and professor

Maria Greco, M.A.
Director of University Counseling
Johnson University
(610) 297-0188
mgreco@johnsonu.edu
Academic instructor and staff sponsor for Student Mental Health Alliance

Crystal Huss, M.A.
Resident Director, Student Services
Johnson University
(865) 909-5757
chuss@johnsonu.edu
Academic instructor and staff sponsor for Student Mental Health Alliance

Timeline

Senior Internship (Total 250 Hours)

Knoxville Family Justice Center
05.2025 - 08.2025

Internship Orientation

Johnson University
01.2025 - 05.2025

Resident Assistant (20hrs/Weekly)

Johnson University
07.2024 - 05.2025

Navigator – Client Support Services (30hrs/Weekly)

Knoxville Family Justice Center
08.2023 - Current

Youth Care Assistant (9 Hrs/Weekly)

Thrive - At Risk Youth Ministry
10.2022 - 08.2023

Teaching Assistant (25 Hrs/Weekly)

Lakewood Church
02.2016 - 03.2020

Bachelor of Arts - Psychology and Family Studies

Johnson University

Transfer Credits -

Lone Star College System

Similar Profiles

CREATE PROFILE