Ashlynn Jones
Livonia,MI
Summary
I am a committed, motivated and dependable worker with extensive experience in customer service and team leadership, seeking an associate manager's position at Phoenix Theaters Laurel Park Place. I am determined to enhance the customer experience, increase operational efficiency, and lead a motivated team to achieve exceptional service standards and business goals within Laurel Park.
Overview
3
3
years of professional experience
Work History
Supervisor
Phoenix Theaters-Laurel Park
Livonia , Michigan
2022.01 - Current
- Train and mentor employees, attempting to stimulate an effective and customer-focused work environment.
- Keep a eye on employee productivity levels on a regular basis to identify areas of improvement.
- Hear out customer complaints and concerns to ensure proper resolution to issues, and enhance customer satisfaction.
- Monitor and maintain cleanliness and safety standards throughout the theater to ensure a positive experience for customers.
- Work closely with management and supervisors to implement new rules and procedures to improve efficiency in the concession stand and when cleaning theaters.
- Traveled to Defiance, Ohio, and North Olmsted, Ohio, to train, lead, and motivate new employees to ensure they perform their duties and follow the policies to the standards of what Phoenix Theatres attempts to uphold company-wide.
- Change posters every week around the theater, and keep track of upcoming movies to ensure proper advertisement for films that Laurel Park wants to feature.
Cashier
Westborn Market
Livonia , Michigan
2021.08 - 2021.12
- Assisted customers in locating products around the store.
- Conducted accurate cash counts for daily cash drawers and safes, ensuring all transactions matched sales records. Managed end-of-shift cash procedures, including preparing deposit slips and transferring cash to the safe.
- Implemented and upheld cleanliness standards, including sales floors, storage rooms, and outside.
- Addressed and resolved customers' complaints promptly and professionally, ensuring a positive resolution and maintaining high levels of customer satisfaction.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Shift leader
Tropical Smoothie
Livonia , Michigan
2021.04 - 2021.09
- Enforced health and safety protocols, including food safety standards and cleanliness procedures, to ensure a safe and compliant work environment.
- Managed cash handling, including processing transactions, balancing registers, and preparing daily cash deposits.
- Communicated operational updates to management, contributing to continuous improvement and effective decision-making.
- Supervised and coordinated daily shift operations, including staff management, customer service, and inventory control, to ensure an efficient and smooth service.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
Franklin High School
Livonia, Michigan06.2022
Skills
- Strong leadership
- Communication skills
- Ability to work in a fast-paced environment
- Handle multiple tasks simultaneously
- Ability to take constructive criticism
- Experience with cash handling
- Record keeping
- Effective decision-making
- Problem-solving under pressure
- Staff Management
- Training and mentoring
References
- Ron Young, 4 years , Tropical Smoothie, Manager, 19790 Haggerty Rd, Livonia, MI, 48167, (248) 697-1560
- Ryan Hasani, 4 years, Westborn Market, Manager, 14925 Middlebelt Rd, Livonia, MI, 48154, (248) 877-4184
Timeline
Supervisor
Phoenix Theaters-Laurel Park
2022.01 - Current
Cashier
Westborn Market
2021.08 - 2021.12
Shift leader
Tropical Smoothie
2021.04 - 2021.09
Franklin High School
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