Ashlynn Kaiser
Somerville,NJ
Summary
Enthusiastic Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
10
10
years of professional experience
Work History
Principal/Sales Manager
Ruby Moon Boutique
Oklahoma City, OK
01.2020 - 05.2022
- Informed team on availability and interpretation of forecasting and territory management data to enable team members to close more sales.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Capitalized on social media platforms to increase market awareness
- Evaluated suppliers to maintain cost controls and improve operations.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Consulted with customers to assess needs and propose optimal solutions.
FOH Manager/ Server
Outback Steakhouse
Oklahoma City, OK
09.2014 - 09.2019
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Resolved guests complaints while maintaining positive customer environment.
- Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Receptionist
Johnson Hanan Vosler Hawthorne & Snider
Oklahoma City, OK
10.2016 - 08.2019
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Maintained confidentiality of information regarding clients and company.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided callers with address, directions, company website and related information.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled and confirmed appointments and meetings for senior management team.
Education
Associate of Science - Business
Oklahoma City Community College
Oklahoma City, OK05.2018
High School Diploma -
Putnam City High School
Oklahoma City, OK05.2015
Skills
- Google Workspace
- MS Office
- Problem-Solving
- Data Entry
- Self-Motivated
- Excellent Communication
- Planning and Coordination
- Multitasking Abilities
- Excel
- Customer Service
- Attention to Detail
- Marketing strategy
- Process and procedure development
- Sales processes
Timeline
Principal/Sales Manager
Ruby Moon Boutique
01.2020 - 05.2022
Receptionist
Johnson Hanan Vosler Hawthorne & Snider
10.2016 - 08.2019
FOH Manager/ Server
Outback Steakhouse
09.2014 - 09.2019
Associate of Science - Business
Oklahoma City Community College
High School Diploma -
Putnam City High School
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