First n foremost I love being a mommy. I try to show my children you never give up. No matter how hard life gets you keep going. Our family was victims of a house fire less then a year ago, We lost everything. All 5 of us have been staying in hotels and job sites since then. Its time we find a stable place to call home and planet my roots again. I am in desperate need of finding employment that provides compensation and a rental. I promise you to run your business as if it was my own and ALWAYS think of it first. I know I will be a huge asset to your business , I just hope you will give me the chance to show you
Overview
9
9
years of professional experience
Work History
Guest Service Representative/Management Trainee
Quality Inn Hotel
Encinitas, CA
12.2021 - Current
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Collected room deposits, fees and payments.
Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Accomplished multiple tasks within established timeframes.
Conducted monthly inventories of raw materials and components.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Handled cash accurately and prepared deposits.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Administrative Assistant/Payroll Administrator
Nicholson Akersloot And Assoc, LLC
Pollock Pines, CA
01.2010 - 03.2014
Created and maintained spreadsheets and developed administrative and logistical reports.
Processed financial documents including contracts, expense reports and invoices.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Set up and maintained physical and electronic filing systems.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Tracked expenses and documented records using Lacerte.
Assisted with administrative tasks, including filing, and answering phones.
Performed complex administrative management of sensitive and confidential issues.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Performed special payroll-related calculations such as retroactive payments and time-off accruals.
Executed established controls to drive data integrity and accuracy of employee payroll data.
Processed manual check requests to comply with legal and business units' requirements and company policies.
Maintained employee privacy and protected payroll operations by keeping all information confidential.
Processed employee W-9 and I-9 forms and managed benefits and leave time.
Adjusted employee tax status along with information regarding withholding.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Tax Associate/Executive Assistant
RPR Partners LLP
La Jolla, CA
01.2005 - 01.2009
Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
Managed 20 accounting personnel handling needs of more than 900 clients.
Liaised between clients and tax authorities such as IRS representatives.
Stored copies of completed returns and related documents according to company procedures and business regulations.
Finalized and processed paperwork with local, state and federal government authorities.
Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
Managed deliverables such as tax returns, extensions and tax planning calculations.
Produced work papers and lead sheets, tax projects and payment estimations.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Education
Some College (No Degree) - Payroll
Folsom Lake College
Folsom, CA
Some College (No Degree) - Accounting And Business Management
Folsom Lake College
Folsom, CA
Skills
Mail management
Managing office supplies
Account balancing reconciliation
Employee training and development
Advanced MS Office Suite knowledge
AR/AP
10-key proficiency
Accounting skills
Dedicated team player
Data entry
Financial Transactions
Payment Processing
Verbal and Written Communication
Cash Register Operations
Reporting Efficiency and Accuracy
Resolving Disputes
Timeline
Guest Service Representative/Management Trainee
Quality Inn Hotel
12.2021 - Current
Administrative Assistant/Payroll Administrator
Nicholson Akersloot And Assoc, LLC
01.2010 - 03.2014
Tax Associate/Executive Assistant
RPR Partners LLP
01.2005 - 01.2009
Some College (No Degree) - Payroll
Folsom Lake College
Some College (No Degree) - Accounting And Business Management