Ashlynn Mitzel
Durham,NC
Summary
With a proven track record at UrgentVet, I excel in laboratory procedures and client communication, enhancing urgent care efficiency and fostering strong relationships. My leadership in employee training and personnel management has significantly improved team performance and the amount of pets helped, showcasing my ability to merge technical expertise with exceptional interpersonal skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Veterinary Assistant - Shift Lead
UrgentVet
09.2023 - Current
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes. Facilitating all lab samples are processed in a timely manner, ensuring results before visit end.
- Provided customer support to clients, answering questions and addressing concerns through all inbound telephone calls and emails.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Educated clients on post-surgical care, nutrition, vaccination requirements and scheduling, and aftercare post sick visits.
- Followed safety and fear free protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave. Assisted with the surgical prep of patients from induction to recovery. Seeing through all surgical prep, sedation monitoring through equipment, and post procedure recovery.
- Designated clinic trainer for new veterinary assistants and support staff to improve individuals' capabilities.
- Supervised team of 12 office personnel with rotating relief doctors.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Assisted in weekly scheduling of clinic employees based on clinic needs and estimated visit trends. Ensuring the schedule is complete and finalized 2 months in advanced.
- Facilitated weekly inventory ordering of all clinic necessities. Ensuring all goods are properly stocked and maintain inventory count of expiring products, and budgeting to sell/return overstocked products.
Interim Practice Manager
UrgentVet
06.2024 - 08.2024
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Established and maintained effective communication with staff, doctors and community organizations to promote high quality patient care. Coordinated with doctor to optimize appointment schedules and maximize daily patient flow.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff, clients and pets for continued compliance with associated regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education. Completing all onboarding tasks and technical skills evaluations before first week of employment.
- Oversaw accounting, budgeting, and financial reporting. Including weekly inventory ordering in accordance to current analyzed trends ensuring the clinic is not under or overstocked. Quarterly inventory count of all clinic supplies to make sure estimated inventory matched actual inventory. Identified areas for cost reduction by conducting regular audits of operational expenses.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts and events.
- Coordinated staff schedules to ensure adequate coverage matching the clinic needs while minimizing overtime expenses.
- Developed marketing strategies to promote the practice''s services, attracting new clients and increasing overall revenue.
- Expanded range of offered services by adding new treatment options such as hospitalization, anesthesia/sedation monitoring, and feline urinary blockages for pets.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly. Encourage personal and team growth through CE, monthly team meetings and training, and outside team outings to promote a connected team.
- Managed payroll processing, benefit administration, and HR-related tasks to ensure compliance with state regulations while maintaining employee satisfaction levels.
- Conducted regular performance evaluations for staff members, contract doctors and relief doctors offering constructive feedback and identifying areas for professional, individual, or overall staff growth.
Veterinary Technician
Complete Pet Care Animal Hospital
01.2023 - 09.2023
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes. Facilitating all lab samples are processed in a timely manner, ensuring results before visit end.
- Educated clients on post-surgical care, nutrition, vaccination requirements and scheduling, and aftercare post sick visits.
- Followed safety and fear free protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave. Assisted with the surgical prep of patients from intubation to recovery. Seeing through all dental cleaning prior to doctor oral exam, +/- extractions.
- Designated clinic trainer for new veterinary assistants and support staff to improve individuals' capabilities.
- Assist with the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact for all incoming boarding pets.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Monitored boarding animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Assist with preparation and examination of echocardiograms and ultrasound studies.
- Frequent use of a k-laser for routine laser treatments and post surgical laser treatments.
- Stocking all incoming inventory and assuring everything is accounted for in accurate quantities.
Lead Bartender - Service Well
Dave and Busters
07.2021 - 03.2023
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Mentored and trained junior bartenders in advanced mixology techniques, elevating their skills within the industry''s competitive landscape.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Reduced waste and improved cost efficiency with careful monitoring of liquor usage, accurate pouring, and optimal ordering practices.
- Followed alcohol awareness procedures for preventing excessive guest intoxication. Upholding regulations for safe alcohol service and food safety.
- Maintain a bar and restaurant patrons of 200+ people. Ensuring quality of drinks and pouring accuracy is high. Keeping all areas of the well stocked, organized, and cleaned.
- Prep of all garnishes and any limited time items before bar opening.
- Finalizing financials for the end of the night. Counting draws back to ensure 200$ minimum is available and all tip out and financial reports are filled and completed prior to leaving.
- Memorized 30+ yearly cocktails and 10+ rotating cocktails for seasonal or promotional offers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Veterinary Assistant
Petfolk
08.2022 - 12.2022
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes. Facilitating all lab samples are processed in a timely manner, ensuring results before visit end.
- Provided customer support to clients, answering questions and addressing concerns through all inbound telephone calls and emails.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Educated clients on post-surgical care, nutrition, vaccination requirements and scheduling, and aftercare post sick visits.
- Followed safety and fear free protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assist with the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Monitored and tracked project progress to support timely completion of clinic grand opening. Consisting of clinic set up after construction, permit scheduling, and temporary mobile unit usage.
- Partnered with project team members to identify and quickly address problems of the company designed veterinary software.
- Trained personnel on use of IT tools and applications.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Stocking all incoming inventory and assuring everything is accounted for in accurate quantities.
Veterinary Assistant
Southpoint Animal Hospital
10.2021 - 07.2022
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes. Facilitating all lab samples are processed in a timely manner, ensuring results before visit end.
- Provided customer support to clients, answering questions and addressing concerns through all inbound telephone calls and emails.
- Educated clients on post-surgical care, nutrition, vaccination requirements and scheduling, and aftercare post sick visits.
- Followed safety and fear free protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave. Assisted with sedated pets ensuring induction, during procedure, and recovery goes accordingly. Having reversal and emergency drug doses noted and ready if needed.
- Calculate drug dosages for doctors and registered veterinary technicians for sedation and in clinic treatment injections.
- Designated clinic trainer for new veterinary assistants and support staff to improve individuals' capabilities.
- Assist with the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Assist with preparation and examination of ultrasound studies.
- Frequent use of a k-laser for routine laser treatments and post surgical laser treatments.
- Stocking all incoming inventory and assuring everything is accounted for in accurate quantities.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Receptionist - Animal Care Assistant
Wake Forest Animal Hospital
03.2021 - 10.2021
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assessed incoming animals'' behavior and health status to determine appropriate placement within the facility or referral to specialized services when necessary.
- Restrained animals safely during exams and procedures.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Reduced stress levels in animals through consistent implementation of behavioral enrichment activities tailored to individual needs.
Receptionist - Animal Care Attendant - Kennel Tech
Cross Creek Animal Hospital
10.2020 - 03.2021
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs while within the boarding facility.
- Administered necessary vaccinations and performed diagnostics needed for boarding or grooming stays.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Administered medications to animals in treatment and documented changes in condition.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility. Completely shift rounds to ensure every pet's information and needs is updated and communicated to the whole team.
- Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
- Documented daily observations of animal behavior, health, and food consumption to support ongoing monitoring efforts by veterinary staff.
- Provided emergency response support during crisis situations according to established protocols; ensuring resident safety was prioritized above all else.
Education
Associate of Science - Animal Science - RVT
Penn Foster Career School
Scranton, PA06-2025
Skills
- Client Communication
- Laboratory procedures
- Urgent Care and preventive care
- Proficient in EZYvet, Evet ( pulse ), and AviMark
- Surgical Assistance
- Patient Care Monitoring
- Employee Training
- Recruitment and hiring
- Personnel Management
- Budget Planning
- Professional Networking
Certification
- Fear Free Certified April 2024
- K-laser Certified March 2023
- Recover CPR Certified November 2024
Timeline
Interim Practice Manager
UrgentVet
06.2024 - 08.2024
Senior Veterinary Assistant - Shift Lead
UrgentVet
09.2023 - Current
Veterinary Technician
Complete Pet Care Animal Hospital
01.2023 - 09.2023
Veterinary Assistant
Petfolk
08.2022 - 12.2022
Veterinary Assistant
Southpoint Animal Hospital
10.2021 - 07.2022
Lead Bartender - Service Well
Dave and Busters
07.2021 - 03.2023
Receptionist - Animal Care Assistant
Wake Forest Animal Hospital
03.2021 - 10.2021
Receptionist - Animal Care Attendant - Kennel Tech
Cross Creek Animal Hospital
10.2020 - 03.2021
Associate of Science - Animal Science - RVT
Penn Foster Career School
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