Ashlynn-Nicole (Emri) Burroughs
San Diego,CA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
San Diego, CA
03.2023 - Current
- Operated cash registers to process customer payments.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Adhered to health department regulations concerning sanitation standards.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Ground beans for espresso shots according to individual customer specifications.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Veterinary Assistant
AAH (American Animal Hospital)
San Diego
02.2022 - 03.2023
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Provided emotional support to pet owners during difficult times.
- Maintained accurate medical records of all patients.
- Recorded patient food and water intake and output levels on a daily basis.
- Ensured that cages were kept clean at all times.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Prepared laboratory slides for microscopic examinations.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Educated clients on proper animal health care routines.
- Obtained information and history from clients to maintain medical charts.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Documented and tracked treatment activities.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted veterinarians in examining animals.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Ensured work areas were consistently cleaned and sanitized
- Answered phone calls and took appointments down
- Took payments
Team Leader
Panera Bread
San Diego, CA
04.2019 - 07.2020
- Maintained a positive work environment that promoted collaboration between team members.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Ensured the proper shutdown and maintenance of different zones like bathrooms, the line/kitchen, bakery, and back of house.
- Streamlined cash handling procedures
- Ensured efficient execution of food preparation tasks
- Delegated tasks effectively and efficiently.
Beauty Consultant
Target
San Diego
10.2018 - 01.2019
- Conducted skin analysis to determine customer's skin type and recommend suitable skincare treatments.
- Demonstrated knowledge of the latest makeup trends and techniques.
- Handled cash register transactions accurately and efficiently.
- Assisted customers in selecting products, based on their individual needs and preferences.
- Developed sales strategies to promote new products to clients.
- Educated customers on proper application techniques for cosmetics products.
- Provided helpful styling tips while assisting customers in selecting appropriate clothing items.
- Communicated effectively with colleagues in order to ensure smooth operations within the store.
- Greeted customers to determine wants or needs.
- Recommended, selected and located merchandise based on customer desires.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
Host
Flippies pizza
San Diego, CA
04.2017 - 08.2017
- Took reservations over phone and in person.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Balanced cash drawers at the end of each shift.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Stocked server areas with supplies before, during and after shifts.
Education
High School Diploma -
Charter School Of San Diego
San Diego, CA01-2021
Skills
- Cleanliness
- Drink customization
- Espresso preparation
- Ordering Procedures
- Tea expertise
- Menu Memorization
- Cash Handling
- Food Preparation
- Table Bussing
- Food Running
- POS Systems
- Up-selling
- Beverage Preparation
- Opening and closing duties
- Positive and professional
- Speedy and efficient
- Exceptional customer service
- Friendly and outgoing
- Cash Register Operation
- Conflict Mediation
- Available Weekends
- Reliable and Dependable
- Multitasking
References
References available upon request.
Timeline
Barista
Starbucks
03.2023 - Current
Veterinary Assistant
AAH (American Animal Hospital)
02.2022 - 03.2023
Team Leader
Panera Bread
04.2019 - 07.2020
Beauty Consultant
Target
10.2018 - 01.2019
Host
Flippies pizza
04.2017 - 08.2017
High School Diploma -
Charter School Of San Diego
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