Summary
Overview
Work History
Skills
Timeline
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Ashlynn Pettigrew

Austin

Summary

Versatile hospitality professional with a proven track record in enhancing customer satisfaction and loyalty. Skilled in inventory management and conflict resolution, demonstrating strong multitasking abilities and exceptional communication skills. Excelled in leadership roles, significantly improving team performance and guest service through innovative training and purchasing strategies.

Overview

8
8
years of professional experience

Work History

Server

Evangeline Cafe
03.2017 - 07.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Server/ Bartender

Snooze
07.2020 - 05.2021
  • Handled order entry, bill processing, and free item transactions using POS system.
  • Provided timely food and beverage service while maintaining focus on guest preferences.
  • Balanced multiple table responsibilities simultaneously, maintaining exceptional service standards.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Bartender/ Beverage Manager

Elizabeth Street Cafe
05.2021 - 10.2023
  • Crafted expert knowledge of all cocktail recipes and drink builds.
  • Mastered classics, prep recipes, and efficient bar opening and closing procedures.
  • Crafted drinks for both dining area guests and bar visitors.
  • Managed order placements for seated bar patrons with efficiency and attention to detail.
  • Demonstrated expertise in the food and beverage menu.
  • Excelled in high-pressure settings with diverse beverage skills.
  • Oversaw the complete ordering process for beverages at Elizabeth Street Cafe.
  • Managed inventory for liquor, wine, beer, non-alcoholic beverages, and produce.
  • Trained extensively in Binwise to efficiently manage invoice processing.
  • Compiled variance reports monthly and aligned them with sales data.
  • Enhanced staffing strategies to optimize team performance.
  • Conducted beverage training sessions for new hires, covering detailed knowledge of offerings.
  • Developed unique cocktail recipes to enhance the drink selection.
  • Enhanced inventory by securing diverse product ranges.
  • Manage dual roles, demonstrating exceptional organizational skills.
  • Excel in multitasking alongside strong boundary-setting and leadership capabilities.
  • Acquired knowledge of hospitality from diverse viewpoints.

Shift Lead

Cosmic Saltillo
10.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Managed procurement of liquor, beer, wine, and non-alcoholic stock for the establishment.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Managed monthly inventory counts to ensure accuracy.
  • Assisted bartenders to enhance service flow.
  • Trained team members in new menu offerings.
  • Expertise in working with diverse coffee and liquor selections.

Skills

  • Hospitality focus
  • Employee training
  • Exceptionally strong communication skills
  • Conflict resolution
  • Strong multitasking
  • Inventory management

Timeline

Shift Lead

Cosmic Saltillo
10.2023 - Current

Bartender/ Beverage Manager

Elizabeth Street Cafe
05.2021 - 10.2023

Server/ Bartender

Snooze
07.2020 - 05.2021

Server

Evangeline Cafe
03.2017 - 07.2020

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Ashlynn Pettigrew