Ashlynn Powell
Milwaukee,WI
Summary
Responsible Mental Health Technician experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. Also providing 5 years of experience working with youth from ages 3-10 as a paraprofessional. Working with youth that are special needs, autistic and behavioral needs.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Rogers Behavioral Health
Brown Deer, WI
07.2023 - Current
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Prompt activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Supported clients in developing daily living skills such as budgeting money or time management.
Paraprofessional
Milwaukee Public Schools, MPS
Milwaukee, WI
09.2018 - 06.2022
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Handled donation boxes, counted donation totals and transported funds to appropriate locations.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Worked easily with office programs such as Microsoft Word and Microsoft Excel to carry out daily team clerical needs.
After School Instructor
Milwaukee Recreation Department
Milwaukee, WI
09.2019 - 03.2020
- Coordinated meetings and events for Staff Meetings while maintaining Microsoft Outlook calendar.
- Designed curriculum, lesson plans and instructional materials for students of various grade levels.
- Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
- Fostered non-academic personal skills necessary for social success and appropriate means of interacting with peers and authority figures.
- Implemented remedial lesson plans for students requiring extra assistance.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened visitors and directed to specific location for safety.
Customer Service Representative
Advanced Disposal
Milwaukee, WI
03.2018 - 09.2018
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Reviewed files, records and other obtained documents to respond to customer requests.
Education
Some College (No Degree) -
University of Oshkosh Wisconsin
Oshkosh WisconsinSkills
- Activity oversight
- Behavioral improvements
- Crisis management
- Cross-functional collaboration
- Data evaluation
- Employee coaching
- Inbound and Outbound Calling
- Individual instruction
- Patient
- Scheduling and calendar management
- Vital signs monitoring
- Medication Administration
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Designed 5 weekly lesson plans focused on age and level-appropriate material.
- Facilitated small reading and writing groups, phonics groups, and math groups for grades K5 through 6th.
- Promoted from Pool Mental Health Tech. to Part-Time Mental Health Tech.
- Sales - Consistently generated additional revenue through skilled sales techniques.
Timeline
Mental Health Technician
Rogers Behavioral Health
07.2023 - Current
After School Instructor
Milwaukee Recreation Department
09.2019 - 03.2020
Paraprofessional
Milwaukee Public Schools, MPS
09.2018 - 06.2022
Customer Service Representative
Advanced Disposal
03.2018 - 09.2018
Some College (No Degree) -
University of Oshkosh Wisconsin