Ashlynn Rich
Riverton,CT
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
Work History
Team Lead/Trainer
Saddle Rock Legal
12.2022 - Current
- Enhanced team performance by implementing effective training strategies and methods.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Revamped outdated training materials, ensuring content remained relevant and engaging for learners.
- Evaluated employee performance and coached and trained to improve weak areas.
Supervisor
Starbucks
02.2022 - 11.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Monitored customer feedback to improve barista performance and customer service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Streamlined operations for increased efficiency by optimizing staff scheduling and task delegation.
Education
Bachelor of Science - Elementary Education
University of Utah
Salt Lake City, UT05.2026
Skills
- Negotiation
- Collaboration
- Goal Setting
- Training Development
- Time Management
- Effective Communication
- Employee Engagement
- Problem Solving
- Decision Making
- Adaptability
- Critical Thinking
- Conflict Resolution
- Active Listening
Timeline
Team Lead/Trainer
Saddle Rock Legal
12.2022 - Current
Supervisor
Starbucks
02.2022 - 11.2022
Bachelor of Science - Elementary Education
University of Utah
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