Ashlynn Smalls
Summerville,United States
Summary
Ambitious, motivated, and dedicated professional with a strong desire to advance my career in the medical field. Eager to leverage skills, knowledge, and passion for patient care to contribute to a dynamic healthcare team. Seeking new challenges and opportunities for professional development, committed to continuous growth and making a positive impact in the field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Assistant
Medical University of South Carolina
08.2022 - Current
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Maintained a clean and organized workspace, ensuring compliance with infection control standards.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Safeguarded patient privacy, adhering to HIPAA regulations while handling sensitive information.
- Documented patient medical history and information utilizing Epic with commitment to accuracy.
- Assisted ophthalmologists in providing quality care by preparing patients for examination and procedures.
- Ensured patient safety, conducting thorough sterilization of ophthalmic instruments and equipment.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Educated patients on proper contact lens care and usage, promoting optimal eye health over time.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Financial Counselor
Medical University of South Carolina
04.2022 - 08.2022
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
- Strengthened client understanding of complex financial concepts using clear explanations and real-life examples.
Patient Access Representative
Medical University of South Carolina
10.2021 - 04.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Ophthalmic Assistant-Surgery Scheduler
Retina Consultants of Charleston
05.2020 - 10.2021
- Administered eye medications for dilation and treatment.
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice.
- Documented patient medical history and information utilizing AdvancedMD with commitment to accuracy.
- Promoted positive public relations for the practice through exceptional interpersonal skills when interacting with patients and their families.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
Guest Service Agent
Kiawah Island Golf Resort
07.2020 - 11.2020
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Greeted guests upon arrival and offered assistance.
Operator I
The City of Gastonia
02.2019 - 05.2020
- Coordinated with external vendors for timely delivery of essential materials, services, and equipment repairs as needed.
- Enhanced system efficiency with regular maintenance and upgrades of water treatment facilities.
- Maintained accurate records of treatment processes, equipment performance, and laboratory analyses to support regulatory documentation requirements.
- Conducted routine sampling, testing, analysis, and reporting of water quality parameters for informed decision-making regarding process adjustments.
- Provided training and guidance to junior operators on proper procedures, safety protocols, and best practices in water treatment operations.
Special Handler Order Processor
Newark Element14
06.2018 - 02.2019
- Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
- Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
- Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
- Demonstrated professionalism under pressure during high-volume periods while maintaining attention to detail in package handling tasks.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
Hazmat Packer
Newark Element14
04.2018 - 02.2019
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
- Trained new packers on proper packing methods, significantly reducing errors and damages.
Advisory Board Member
The Next IT Girl
01.2017 - 10.2018
- Company Overview: The Next IT Girl helps young woman of color strive to be in the world of technology
- My fellow colleagues and I are here to educate, mentor and advance young woman of color into a brighter future in the world of tech
- The Next IT Girl helps young woman of color strive to be in the world of technology
- My fellow colleagues and I are here to educate, mentor and advance young woman of color into a brighter future in the world of tech
Education
Bachelor of Science - Biology, General
Limestone University
12-2017
Skills
- Office Operations
- Multitasking Abilities
- Problem-solving aptitude
- Time management abilities
- Verbal and written communication
Certification
- Basic Life Support for Healthcare and Public Safety (BLS)
- Certified Ophthalmic Assistant (COA)
Personal Information
Title: Certified Ophthalmic Assistant
Timeline
Certified Ophthalmic Assistant
Medical University of South Carolina
08.2022 - Current
Financial Counselor
Medical University of South Carolina
04.2022 - 08.2022
Patient Access Representative
Medical University of South Carolina
10.2021 - 04.2022
Guest Service Agent
Kiawah Island Golf Resort
07.2020 - 11.2020
Ophthalmic Assistant-Surgery Scheduler
Retina Consultants of Charleston
05.2020 - 10.2021
Operator I
The City of Gastonia
02.2019 - 05.2020
Special Handler Order Processor
Newark Element14
06.2018 - 02.2019
Hazmat Packer
Newark Element14
04.2018 - 02.2019
Advisory Board Member
The Next IT Girl
01.2017 - 10.2018
- Basic Life Support for Healthcare and Public Safety (BLS)
- Certified Ophthalmic Assistant (COA)
Bachelor of Science - Biology, General
Limestone University
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