Ashlynn Spriggs
Owings Mills,MD
Summary
Dedicated Customer Service Representative with over 4 years of experience in a fast-paced call center environment and 3 years of work-from-home experience. Proven ability to handle high call volumes, resolve complex customer issues, and consistently exceed satisfaction targets. Strong multitasking, conflict resolution handling experience with dissatisfied clients, and maintaining strong product knowledge to assist customers effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus (contract assignment )
Owings Mils , MD
01.2025 - 06.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provide assistance with usernames, temporary password resets, assist with Marylanders applying for Maryland Medicaid, along with a QHP and AQHPs, verify enrollment status, provide status in needed verification documents, and any other needs of consumers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Representative
WEX (contract work)
Chicago,, IL
01.2022 - 09.2023
- Completed enrollment for current employees
- Advised customers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
- Provided support for employees not able to access their online account to enroll.
- Assisted current and new employees of different companies sign up for open enrollment
Call Center Representative
RBS (contract work)
Landover , Maryland
11.2022 - 04.2023
- Provided current and former associates with obtaining current and former copies of W-2s.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
- Provided assistance to associates, leads, supervisors etc with AR/HR related issues
- Transferred difficult or complex calls to supervisors when necessary.
- Ensured compliance with all applicable laws and regulations relating to customer service operations.
- Recorded all customer interactions in the company's CRM system.
- Provided employment verifications for 3rd parties
Patient Care Representative
Planned Parenthood of Greater New York
New York , New York
06.2021 - 12.2021
- Scheduled patient appointments using electronic health record systems.
- Instructed patients regarding how to prepare for appointments.
- Managed patient inquiries and provided appointment confirmations.
- I took incoming calls, which required assisting patients with scheduling appointments, checking appointment dates and times, to make sure the client was able to get her appointment in the correct amount of time.
- Collaborated with medical staff to identify and implement scheduling process improvements.
- Sending refill requests and Nurse Triage notes
Education
High School Diploma -
Jefferson High School
Charlestown Wv 05-2005
Skills
- Follow-up skills
- Strong organizational skills (five years)
- Active listening skills (five years)
- Sharp problem solver (5 years)
- Energetic work attitude (five years)
- Microsoft Office (9 years)
- Excel (10 years)
- PowerPoint (10 years)
- Communication skills
- Customer service
- Computer skills (10 years)
- Typing
- Live chat
- Help desk
- Servicenow
- Human resources
- Quality assurance
- VPN
- Microsoft Windows
- Technical support
- Remote Access Software
Timeline
Customer Service Representative
Maximus (contract assignment )
01.2025 - 06.2025
Call Center Representative
RBS (contract work)
11.2022 - 04.2023
Customer Service Representative
WEX (contract work)
01.2022 - 09.2023
Patient Care Representative
Planned Parenthood of Greater New York
06.2021 - 12.2021
High School Diploma -
Jefferson High School
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