Ashlynne Clayton

Dutch Bros. Coffee

Clarkston, WA

02.2018 - Current

Oversaw all aspects of ordering supplies, such as food items, paper goods and cleaning products, and inventoried them monthly.
Managed daily operations of the stand, including scheduling staff and overseeing customer service.
Analyzed financial reports to identify areas of improvement or potential growth opportunities.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Assisted with customer inquiries, complaints, and handled escalated issues in a professional manner.
Recruited, trained and supervised baristas to ensure adherence to company policies and procedures.
Oversaw food and beverage preparation, production and presentation according to quality standards.
Provided ongoing feedback and coaching as well as held regular one-on-one meetings with staff to review performance, discuss goals and drive improvement.
Participated in community outreach initiatives such as sponsoring local charities.
Reconciled daily transactions, balanced cash registers and deposited stand earnings at bank.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Organized team activities to build camaraderie and foster a pleasant, genuine workplace culture.