Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashlynne Davis

Sanford

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking career-level opportunities to expand skills while facilitating company growth. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Member Specialist

Florida Blue
09.2023 - Current
  • Managed membership database, ensuring accurate record-keeping and timely updates as needed.
  • Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
  • Contributed to long-term strategic planning related to membership growth and retention goals.
  • Evaluated feedback from members regularly, implementing necessary changes based on their input and suggestions.
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.

Behavior Technician

Seminole County Schools
08.2021 - 09.2023
  • Applied proven strategies to positively affect client behaviors
  • Collected and analyzed data and monitored progress and efficacy of individualized treatment plans
  • Assisted with building life and social skills useful for everyday activities and interactions
  • Participated in continuing education and in-service training to advance skills
  • Reviewed data and progress reports with management and specialists to strategize program improvements.

Special Education Teacher Assistant

Seminole County Schools
08.2018 - 05.2021
  • Assisted classroom teachers with accomplishing instructional goals by mentoring students, leading activities and implementing lesson plans
  • Prepared lesson materials and visual aids to reinforce lesson concepts
  • Worked with both groups and individuals to provide instruction in mathematics, reading, science and history
  • Assisted teachers in printing class handouts and worksheets and distributing to students during classroom sessions
  • Observed student behaviors and utilized success intervention techniques to correct problems.

Guidance Secretary

Seminole County Schools
09.2017 - 05.2018
  • Maintained student transfer requests and withdrawal approval files
  • Resolved issues with parents using active listening skills to de-escalate difficult situations
  • Handled confidential information regarding students carefully and with discretion
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks
  • Managed multiple calendars, expense reports, reimbursements and meeting preparation
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

Bachelor of Science - Business Supervision And Management

Daytona State College
Daytona Beach, FL
05.2019

Associate of Arts -

Tallahassee Community College
Tallahassee, FL
05.2013

Skills

  • Case Management
  • Data Collection
  • Documentation Skills
  • Verbal and Written Communication
  • Excel
  • Time management
  • Critical Thinking
  • Multitasking
  • Employee Training
  • Relationship Building
  • Complaint Handling
  • Policy understanding
  • Workflow Management
  • CSR systems
  • Call Metrics
  • Teamwork and collaboration
  • Customer service standards
  • Chat

Timeline

Member Specialist

Florida Blue
09.2023 - Current

Behavior Technician

Seminole County Schools
08.2021 - 09.2023

Special Education Teacher Assistant

Seminole County Schools
08.2018 - 05.2021

Guidance Secretary

Seminole County Schools
09.2017 - 05.2018

Bachelor of Science - Business Supervision And Management

Daytona State College

Associate of Arts -

Tallahassee Community College
Ashlynne Davis