Ashlynne Simien
Summary
Knowledgeable Implementation Manager with more than 5+ years of experience driving critical technology planning and deployment. Researched approach to assessing installation, maintenance and troubleshooting barriers to determine corrective action. Comprehensive resource for managing implementations throughout lifecycle. Extensive oversight for documentation to streamline setup and preservation processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Implementation Manger
WEX
07.2022 - Current
- Manage over 30 implementation project plans from kick-off to project sign-off and hand off to ongoing service delivery post-implementation, ensuring all tasks are completed accurately and on time
- Coordinate with Delivery Managers on project governance by maintaining and communicating project status to both client and company senior leadership, identifying project risks, developing contingencies, and coordinating solutions
- Review and understand scope of services for each implementation project and engage internal stakeholders to review non-standard services/processes Generated and secure upsell and renewal programs based on trusted relationships
- Support sales team by participating in prospect opportunity meetings
- Partner with Account Executives to identify and address any risks during implementation project and manage client relationships.
Customer Success Manager
Lexipol
01.2021 - 01.2022
- Analyzed media campaign performance metrics and developed recommendations based on data
- Contributed to the improvement and scalability of the Customer Success team through efforts to optimize processes with the rest of the team.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
Implementation Manager/Documentation specialist
wageworks
02.2016 - 09.2019
- Worked collaboratively with partnering internal WageWorks departments; which, include Customer Service, Operations, Data Integration, Legal and Sales
- Coordinate all aspects of the client implementation process from initiation to delivery
- Managed initial and ongoing evaluation of client needs and provided issue resolution and analysis
- Identify project risks and manage escalated issues
- Prepare and maintain project plans and client-facing communications including - but not limited to - project timelines, schedules, agendas and training plans
- Monitored project deliverables and progress through the duration of the project plan and manage deviations as appropriate, including project scope
- Consulted with the client to develop communications strategy and coordinate the delivery of materials
- Configured the system as defined in the project scope and specifications
- Conducted onsite presentations, webinars and conference calls during the implementation phase to orientate a new client, collaborate with contacts and train client contacts on the systems and processes
- Maintained, catalogued and updated implementation policies and procedures
- Responsible for master document files and company-wide project support
- Provided employees with training on record management and retrieval
- Assisted with file migrations and audits.
Documentation Specialist
Blue Cross Blue shield of Louisiana
04.2014 - 08.2015
- Provided document security by limiting access and removing obsolete materials.
- Developed customized templates to maintain consistent formatting across all company documents, increasing professionalism and readability.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Supported cross-functional teams by providing accurate, timely, and well-organized documents for various projects.
- Identified audit parameters to comply with quality standards.
- Provided support in proposal writing efforts leading to an increased win rate on submitted bids.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Organized routine interdepartmental meetings to facilitate effective communication and collaboration regarding documentation updates.
Client Services Administrator
Home 360
10.2010 - 04.2014
- Enhanced client satisfaction by effectively addressing and resolving inquiries promptly.
- Identified areas for cost reduction within the department while maintaining optimal levels of service delivery for clients.
- Organized various events and projects that fostered positive relationships between clients and company representatives.
- Provided personalized support to over 25 assigned accounts, resulting in long-term retention rates among key clientele groups.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Master of Business Administration - Business
University of Phoenix
Phoenix, AZ11.2024
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ05.2023
Healthcare Reimbursement - Associates
Virginia College
Baton Rouge, LA03.2014
Skills
- Relationship Management
- Project Management
- Problem Solving
- Computer Skills include: MS Office, PowerPoint, Jira, Salesforce, Relius, Technical Writing, Sharepoint, AS400, Oracle, Complink, Wrike, Smartsheet, Air Table, Azure
- Requirements Gathering
- Data Migration
- Software Implementation
- Business Analysis
- Project Leadership
- Project Coordination
- User Support
- Project Planning
- Project lifecycle management
- Scope Definition
- Operational Reporting
- Requirements Analysis
Certification
- Project Management Training - 2022
Timeline
Implementation Manger
WEX
07.2022 - Current
Customer Success Manager
Lexipol
01.2021 - 01.2022
Implementation Manager/Documentation specialist
wageworks
02.2016 - 09.2019
Documentation Specialist
Blue Cross Blue shield of Louisiana
04.2014 - 08.2015
Client Services Administrator
Home 360
10.2010 - 04.2014
Master of Business Administration - Business
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
Healthcare Reimbursement - Associates
Virginia College
- Project Management Training - 2022
Similar Profiles
Viviane LeiteViviane Leite
Senior Business Intelligence Analyst at WEXSenior Business Intelligence Analyst at WEX
Kate BuckholzKate Buckholz
Director, Digital Operations at WEXDirector, Digital Operations at WEX
Jamie-Leigh BeattieJamie-Leigh Beattie
Customer Service Agent at WexCustomer Service Agent at Wex