Ashlynne Terry

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.

• Developed personalized care plans in collaboration with clients and multidisciplinary teams.
• Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
• Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
• Monitored client progress, adjusting interventions to enhance engagement and outcomes.
• Provided crisis intervention, de-escalating situations to ensure safety and well-being.
• Educated clients on coping strategies and resources for recovery maintenance.
• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
• Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.

As a beauty coordinator, I was assigned to that department to ensure that it was properly stocked and organized. I collaborated with other team members to ensure that the department was stocked properly. I learned how to problem solve when tasked with a difficult project in that department.

As a front-end coordinator, my role was to ensure the check-out process was efficient and to observe the cashiers. I guided my cashiers on the store credit card and how to sell that to a customer. Another responsibility was ensuring that all of the tills were counted at the end of the night and assign tasks to other team members.

• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Managed store personnel by delegating tasks and supervising daily operations.
• Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Streamlined opening and closing procedures as integral member of store staff.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Answered customer questions about hours, seating, and menu information.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.