Ashlyn Ross
Tomball,TX
Summary
A results-driven healthcare professional with a diverse skill set, blending extensive experience as a medical assistant with a background in customer service and completing a year of externing as an EMT-B. I am proficient in some clinical procedures, patient care, and medical office management, with a commitment to delivering high-quality healthcare services. Possesses strong communication and interpersonal skills, honed through years of patient interaction and customer-focused roles. Adept at managing medical emergencies, providing compassionate care, and ensuring exceptional patient experiences. Backed by a year of clinical rotations, further enhancing my hands-on experience.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Medical Assistant Extern
Minivasive Pain & Orthopedics
Tomball, TX
08.2023 - Current
- Assisted physicians with patient care, including taking vital signs and medical histories.
- Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
- Prepared exam rooms for patient visits by stocking supplies, cleaning and organizing equipment.
- Collected specimens from patients for laboratory testing according to established protocols.
- Assisted in minor surgical procedures as directed by the physician or nurse practitioner.
- Greeted patients upon arrival at office, checked them in and out of appointments, collected co-pays if necessary.
- Escorted patients to examination rooms and documented medical histories.
- Monitored patient stability by checking vital signs and weight.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Lead Customer Care Specialist
Victoria Secret
Remote
10.2021 - 10.2022
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Provided timely responses to customer questions and complaints in a professional manner.
- Generated reports based on customer data to identify trends and areas of improvement.
- Maintained an organized system of records related to customer service requests.
- Tracked order status updates from vendors in order to provide accurate delivery estimates to customers.
- Analyzed customer feedback data in order to make process improvements across departments.
- Monitored social media accounts for any mentions of our brand or potential leads.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Delivered customer support to high call load each shift.
Education
Some College (No Degree) - Medical Assistant
College For Health Care Professionals
Houston, Texas11.2023
Skills
- EMR Updating
- Medical Procedure Support
- Appointment Scheduling
- Exam Room Preparation
- Electronic Charting
- Vital Signs Documentation
- Patient Registration
- Medical Terminology
- Administering Injections
- Patient Transport
- Trauma Care
- Airway Management
- Patient Assessment
- Triage
- Pain Management
- Faxing Referrals
- Microsoft Office
- Workers Comp
- Salesforce
- Eclinicals
- Interpersonal Communication
- EKG Monitoring
Certification
- CMA - 2023
- ACLS - 2023
- BLS - 2023
- CET - 2022
Affiliations
- Previously engaged in community service and leadership development activities as a dedicated member of Key Club International, contributing over 150 hours of medical volunteer service. Collaborated with peers to plan and execute various service projects, fundraisers, and volunteer initiatives aimed at making a positive impact in the community. Developed strong leadership, communication, and teamwork skills while contributing to the betterment of society through hands-on volunteer work.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your talent is God’s gift to you. What you do with it is your gift back to God.
Leo Buscaglia
Timeline
Medical Assistant Extern
Minivasive Pain & Orthopedics
08.2023 - Current
Lead Customer Care Specialist
Victoria Secret
10.2021 - 10.2022
Some College (No Degree) - Medical Assistant
College For Health Care Professionals
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