Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ashma Bedari

Ashma Bedari

West Moonah

Summary

Results-driven multilingual professional with extensive experience in customer service, sales, logistics, and team supervision. Excellent communication, time management, and problem-solving skills consistently improve customer satisfaction, streamline operations, and contribute to revenue growth. Versatile and adaptable team player with diverse background in retail, real estate, hospitality, and logistics. Strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management to ensure seamless service delivery. Collaborative team player adaptable to changing requirements, driving results and fostering a positive work environment.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

Masimo Australia
06.2024 - Current
  • - Resolved complex customer inquiries across multiple channels, maintaining a 95% satisfaction rate.
  • - Trained new team members on CRM systems and customer interaction protocols.
  • - Collaborated with cross-functional teams to streamline service delivery and reduce response times.
  • - Monitored customer feedback to identify trends and recommend service improvements.
  • - Developed and maintained knowledge base articles to support customer self-service.
  • - Assisted in the rollout of new customer service tools and technologies.
  • Achievements:
  • - Recognized as “Employee of the Month” twice for outstanding service delivery.
  • - Reduced average response time by 30% through workflow optimization.

Logistics Specialist

Masimo Australia
06.2024 - Current
  • - Coordinated domestic and international shipments, ensuring timely and cost-effective delivery.
  • - Managed inventory systems and optimized warehouse operations.
  • - Liaised with suppliers and freight companies to resolve delays and improve supply chain efficiency.
  • - Conducted regular audits to ensure compliance with shipping regulations and internal policies.
  • - Implemented process improvements that reduced shipping errors and improved delivery timelines.
  • - Maintained accurate documentation for customs and regulatory compliance.
  • Achievements:
  • - Reduced shipping costs by 15% through vendor renegotiation and route optimization.
  • - Achieved a 100% on-time delivery rate for three consecutive quarters.

Sales Assistant

Avaani Real Estate Pty Ltd
01.2022 - 06.2023
  • - Boosted sales, negotiated contracts, and implemented incentive programs.
  • - Conducted property viewings and provided detailed information to prospective buyers.
  • - Maintained client relationships and followed up on leads to close deals.
  • - Assisted in preparing marketing materials and online listings.
  • - Coordinated with legal and financial teams to ensure smooth transaction processes.
  • - Tracked market trends to provide clients with up-to-date investment advice.

Supervisor

The Orient Hotel
01.2021 - 11.2022
  • - Ensured compliance, managed finances, and developed training programs.
  • - Supervised daily operations and upheld high standards of customer service.
  • - Scheduled staff shifts and managed team performance.
  • - Handled customer complaints and resolved issues promptly.
  • - Oversaw inventory and supply orders to maintain stock levels.
  • - Ensured adherence to health and safety regulations.
  • Achievements:
  • - Reduced staff turnover by 25% through improved training and engagement.
  • - Increased customer satisfaction scores by 18% through service enhancements.

Customer Service Representative

Coles
01.2020 - 01.2021
  • - Delivered excellent service, handled complaints, and ensured safety.
  • - Assisted customers with product inquiries and purchases.
  • - Operated POS systems and managed cash handling procedures.
  • - Restocked shelves and maintained store cleanliness.
  • - Supported promotional campaigns and in-store events.
  • - Collaborated with team members to meet daily sales targets.
  • Achievements:
  • - Consistently ranked in the top 10% for customer satisfaction surveys.
  • - Played a key role in launching a new loyalty program.

Sales Executive

CG MOTORCORP
11.2017 - 01.2020
  • - Improved customer satisfaction, attended trade shows, and created loyalty programs.
  • - Conducted product demonstrations and test drives.
  • - Negotiated pricing and financing options with clients.
  • - Maintained a database of leads and followed up to convert prospects.
  • - Collaborated with marketing teams to develop promotional strategies.
  • - Provided after-sales support and resolved customer concerns.
  • Achievements:
  • - Increased regional sales by 35% within two years.
  • - Awarded “Top Sales Performer” for two consecutive years.

Education

MBA -

University of the Sunshine Coast
01.2020

BBA - undefined

The Excel Business College
01.2014

Skills

  • Effective time management
  • Adaptability in dynamic environments
  • Collaborative teamwork
  • Problem-solving aptitude
  • Strong interpersonal skills
  • Strategic problem-solving skills
  • Customer relationship management
  • Project management
  • CRM software
  • Process optimization
  • Relationship building
  • Office equipment proficiency
  • Service standard compliance
  • Customer service

Languages

English
Hindi
Nepali

Timeline

Customer Service Specialist

Masimo Australia
06.2024 - Current

Logistics Specialist

Masimo Australia
06.2024 - Current

Sales Assistant

Avaani Real Estate Pty Ltd
01.2022 - 06.2023

Supervisor

The Orient Hotel
01.2021 - 11.2022

Customer Service Representative

Coles
01.2020 - 01.2021

Sales Executive

CG MOTORCORP
11.2017 - 01.2020

BBA - undefined

The Excel Business College

MBA -

University of the Sunshine Coast

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