Ashma Jha
Sahuarita,AZ
Summary
Eager individual, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
20
20
years of professional experience
Work History
In-Home Nanny
Self-employeed
07.2016 - 07.2021
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Provided developmentally appropriate activities for children.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Assisted various age children with homework assignments and special projects across different subjects.
- Engaged with children on individual basis to build positive relationships.
- Promoted language development skills through reading and storytelling.
- Administered basic first-aid and medication in emergency situations.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Played games, worked on puzzles, and read books to young children.
- Engaged with children on age-appropriate level.
- Prepared healthy meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored children's play activities to verify safety.
- Supervised children on playground to help develop physical and social skills.
- Transported children to and from activities using personal or family vehicle.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Assisted with light housekeeping duties as well as running errands.
- Stayed current on toy and child-related recalls and safety warnings.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Encouraged children to be understanding and patient with others.
- Established and maintained safe play environment for children.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Built positive and nurturing environments to support child social and emotional growth.
Home Health Aide
Comfor Care
09.2010 - 02.2016
- Developed rapport to create safe and trusting environment for care.
- Provided mobility assistance such as walking and regular exercising.
- Constructed cognitively stimulating activities.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Administered medication as directed by physician.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Assisted with end-of-life care.
CNA
Brookside Skilled Nursing Hospital
05.2005 - 07.2015
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for 10 patients each shift unable to self-care, and assisted those with limited mobility in completing tasks.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient information and care activities in electronic health record.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Followed directions of licensed nurses to administer medications and treatments.
- Answered over 40 call lights per shift and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Associate
Bed Bath & Beyond
04.2006 - 01.2015
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer calls and emails to answer questions about products and services 100% of the time.
- Informed customers about special promotions and provided detailed information for various products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased sales by 10%.
Customer Service Specialist
Macy's
10.2001 - 08.2009
- Developed customer service improvement initiatives to decrease customer wait times.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed over 50 customer calls per day.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Handled customer inquiries and suggestions courteously and professionally.
CNA
San Mateo Convalescent Hospital
08.2003 - 05.2008
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Shift Lead
Jamba Juice
09.2001 - 08.2003
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased sales by 8%.
- Managed over 8 individual during one shift.
Education
Licensed Vocational Nursing - Nursing
Gurnick Academy of Medical Arts
San Mateo, CA01.2011
Some College (No Degree) - Nursing
College of San Mateo
San Mateo, CAHigh School Diploma -
Brihaspati Vidyasadan
Kathmandu, Nepal07.2000
Skills
- Plates Presentation
- Food Handling Training
- Schedule Creation
- Effective Team Leader
- Schedule Management
- Positive Reinforcement Methods
- Client Needs Assessment
- Emotionally Supportive
- Professional Babysitter, Child Supervisor
- Incident Reports
- Excellent Driving Record (School Transportation, Running Errands and Grocery Shopping)
- Arts and Crafts and Educational Games
- Planning ADL (Meal Organizing, Bathing and Dressing)
- Cleaning and Sanitation
- Newborn Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
In-Home Nanny
Self-employeed
07.2016 - 07.2021
Home Health Aide
Comfor Care
09.2010 - 02.2016
Customer Service Associate
Bed Bath & Beyond
04.2006 - 01.2015
CNA
Brookside Skilled Nursing Hospital
05.2005 - 07.2015
CNA
San Mateo Convalescent Hospital
08.2003 - 05.2008
Customer Service Specialist
Macy's
10.2001 - 08.2009
Shift Lead
Jamba Juice
09.2001 - 08.2003
Licensed Vocational Nursing - Nursing
Gurnick Academy of Medical Arts
Some College (No Degree) - Nursing
College of San Mateo
High School Diploma -
Brihaspati Vidyasadan