Ashmeen Hayer
Somerville,MA
Summary
Enthusiastic and reliable professional takes pride in providing excellent, high-quality customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Cheesecake Factory
12.2022 - Current
- Greet customers, and maintain a friendly demeanor throughout their experience
- Accurately take food and beverage orders, correctly using the ordering system
- Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff
- Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary
- Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table
- Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed
- Respond quickly to issues customers have, getting management involved if necessary
- Collect payments from customers accurately and honestly
- Help with basic food prep as needed, and/or perform light cleaning in the dining, serving stations, or kitchen areas
- Keep serving stations stocked with ice, soda, etc., as well as keeping their section clean and prepared for new guests
- Know and follow applicable food service safety regulations and best practices
- Able to stand on their feet for hours at a time and lift up to 25 pounds of weight
- Excellent multitasker.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep the restaurant compliant with regulations while serving spirits.
- Served food and beverages promptly with focused attention to customer needs
Baker, Cashier, Take-Out Packer
The Cheesecake Factory
12.2021 - Current
- Applies special glazes and toppings and assembling hybrid and layer cakes
- Puts the final touches on cakes, like chocolate shavings and candy bar pieces, before boxing them up for guests to enjoy
- Takes customer orders in person and over the phone
- Handles Door dash and customer pickup, packing, and handoff
- Engages with customers, cash handling, helping them decide on cheesecake flavors, packing and hand off.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
- Operated cash registers and processed payments accurately.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Barista
Starbucks
05.2021 - 12.2021
- Greets customers, takes orders, and creates quality Starbucks Beverages
- Provides excellent customer service to all guests
- Able to work under pressure and maintains a calm demeanor at all times
- Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
- Cleaning and sanitizing work areas, utensils, and equipment
- Cleaning service and seating areas
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Receiving and processing customer payments
- Controlled line and crowd with quick, efficient service.
Server & Take Out Specialist
Veggie Crust
10.2018 - 11.2021
- Phone calls, cash handling, serving, packing to go
- Takes customer orders in person and over the phone
- Handles Doordash, UberEats, Postmates, etc
- And customer pickup, packing, and handoff
- Providing guests with a great dining experience
- Attending to customers by supplying them with food and drink as requested
- Maintains a calm demeanor while multitasking.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Crew Member
Dunkin Donuts
05.2020 - 09.2020
- Responsible for delivering great and friendly guest experiences
- Prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment
- Work as part of a team to meet guests' needs and give them a reason to come back
- Operating cash registers, greeting customers, taking food and drink orders, and completing transactions.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Kept workstation and area around workstation neat and clean.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
Bachelor of Science - Business Administration
University of Massachusetts
05.2026
High School Diploma -
Somerville High School
Somerville06.2022
Skills
- Foodservice
- Guest Services
- Serving
- Cash handling
- Barista experience
- Retail sales
- Restaurant experience
- Cleaning
- Food Preparation
- Food Safety
- Kitchen Management Experience
- Host/Hostess
- Cashiering
- Time Management
- Culinary Experience
- Restaurant Management
- POS
- Busser
- Meal Preparation
- Multilingual
- Multitasking
- Upselling
- Dining Customer Service
- Servsafe Certified
- Guest Satisfaction
Certification
OSHA 10 - 10 Hour General Industry Safety and Health
ServSafe - Food Serve Safe Certification
ServSafe - Alcohol Handling Certification
Culinary Arts - High School Culinary Arts Program
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Spanish
Professional Working
Timeline
Server
The Cheesecake Factory
12.2022 - Current
Baker, Cashier, Take-Out Packer
The Cheesecake Factory
12.2021 - Current
Barista
Starbucks
05.2021 - 12.2021
Crew Member
Dunkin Donuts
05.2020 - 09.2020
Server & Take Out Specialist
Veggie Crust
10.2018 - 11.2021
Bachelor of Science - Business Administration
University of Massachusetts
High School Diploma -
Somerville High School