Ashmita Bogati
Lewisville,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Sales Associate
Anaya And Anmol Management
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Wrapped, boxed and weighed bakery department products.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Front Office Receptionist
G.R. Design And Builders Private Limited
01.2021 - 03.2022
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Facilitated seamless communication between departments by acting as a reliable point of contact for internal staff members seeking assistance or information from the front office team.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Optimized resource utilization by efficiently managing office supplies inventory and reordering when necessary.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Increased productivity by cleaning and organizing supplies.
- Coordinated meeting logistics, including room bookings, catering arrangements, and audio-visual equipment setup.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled assignments independently with good judgement and critical thinking skills.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Officer
Nabil Bank Limited
03.2019 - 11.2020
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Communicated with clients regarding account services, statements, and balances.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
- Promoted company brand and unique offerings through personalized customer service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and backed up other customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
- Created and maintained detailed database to develop promotional sales.
- Developed and updated databases to handle customer data.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
Front Desk Receptionist
Kathmandu Shikshyalaya Secondary School
11.2015 - 10.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Entered and updated sensitive customer information during check-ins and room changes.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected [Type] payments, processed transactions and updated relevant records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Intern
Civil Bank Limited
12.2016 - 02.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Collaborated with senior management on new initiatives to build confidence.
- Explored new technologies and approaches to streamline processes.
- Maintained database systems to track and analyze operational data.
Education
Associate of Arts - Human Resources Management
North Lake College
Irving, TX08.2025
Bachelor of Science - Business Management
Nepal Akshaya College
Kathmandu,nepal10.2018
Associate of Science - Business Management
National College of Computer Science
Kathmandu07.2014
High School Diploma -
Manamaiju Secoundry School
Kathmandu,nepal04.2012
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Flexible Schedule
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Product Sales
- Customer Needs Assessment
- POS System Operation
- Sales Strategies
- Inventory Tracking
- Safety and Cleanliness Standards
Cooking, Watching drama and movies, Hiking and organizaing
like to cook different variety and cuisine from different country. Love to watch drama and movies in free time
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Anaya And Anmol Management
06.2022 - Current
Front Office Receptionist
G.R. Design And Builders Private Limited
01.2021 - 03.2022
Customer Service Officer
Nabil Bank Limited
03.2019 - 11.2020
Intern
Civil Bank Limited
12.2016 - 02.2017
Front Desk Receptionist
Kathmandu Shikshyalaya Secondary School
11.2015 - 10.2018
Associate of Arts - Human Resources Management
North Lake College
Bachelor of Science - Business Management
Nepal Akshaya College
Associate of Science - Business Management
National College of Computer Science
High School Diploma -
Manamaiju Secoundry School