Ashmita Duggal
Yorktown,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent time management and problem solving abilities with strong interpersonal skills. Skilled in adapting to new situations and challenges and is willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Dental Front Office Coordinator
Mirage Family Dentistry
Yorktown, VA
06.2020 - Current
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Increased Google Reviews by 100 in less than one year.
Barista
Secret Garden Cafe
Williamsburg, VA
09.2023 - 05.2024
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Stocked customer service stations with paper products or beverage preparation items.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
Library Volunteer
Tabb Library
Yorktown, VA
06.2019 - 08.2019
- Greeted visitors, answered questions and made book recommendations across subjects and genres.
- Promoted library at special events and community gatherings.
- Promoted library programs to obtain new signups for book clubs and youth reading contests.
- Promoted early childhood and adult literacy programs through school and community outreach.
- Performed basic book reshelving and obtained items from book drop.
Sterilization Dental Assistant
Mirage Family Dentistry
Yorktown, VA
05.2019 - 08.2019
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment.
Education
Bachelor of Science - Kinesiology; Pre-Dental
College of William And Mary
Williamsburg, VA06-2026
High School Diploma -
Tabb High School
Yorktown, VA06.2022
Skills
- Office Opening and Closing
- Taking Client Histories
- Dental Recordkeeping
- Payment Processing
- Organization and Time Management
- Phone and Email Etiquette
- Verbal and Written Communication
- Reminder Calls
- Data Entry
- Insurance Verification
- Cleaning and Sterilizing
- Preparing Treatment Rooms
- HIPAA Compliance
- Appointment Scheduling
- Team Collaboration
- Front Office Management
- Treatment Documentation
- Information Assistance
- Computer Proficiency
- Patient Database Maintenance
- Operational Efficiency
- Issue Resolution
- Problem-Solving
- Customer Service
- CPR Certified
- Detail-Oriented
- Patient Flow Management
- Dental Terminology
Languages
English
Full Professional
Hindi
Professional
Timeline
Barista
Secret Garden Cafe
09.2023 - 05.2024
Dental Front Office Coordinator
Mirage Family Dentistry
06.2020 - Current
Library Volunteer
Tabb Library
06.2019 - 08.2019
Sterilization Dental Assistant
Mirage Family Dentistry
05.2019 - 08.2019
Bachelor of Science - Kinesiology; Pre-Dental
College of William And Mary
High School Diploma -
Tabb High School