Ashna Naidu
Cosmetologist
Vancouver,WA
Summary
Adept at transforming client visions into reality, I leveraged my expertise in hair coloring and active listening to significantly enhance customer satisfaction at Sheraton Fiji Golf and Beach Resort. My innovative marketing strategies and dedication to continuous learning spurred a noticeable increase in salon revenue, underlining my commitment to excellence and client-focused service.
Overview
2023
2023
years of professional experience
Work History
Cosmetologist
Sheraton Fiji Golf and Beach Resort
Cosmetologist
Fiji Marriott Momi Bay Resort and Spa
12.2019 - 06.2022
Cosmetologist
Westin Fiji
07.2016 - 12.2019
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Applied makeup to clients for special occasions to meet requirements.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve appearance of customer and provide different looks.
- Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
- Organized workshops on beauty and wellness, positioning salon as thought leader in local beauty community.
- Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
- Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.
Cosmetologist
Lomani Island Resort
12.2014 - 06.2016
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Applied makeup to clients for special occasions to meet requirements.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve appearance of customer and provide different looks.
- Collaborated with colleagues to organize promotional events, driving awareness and attracting new customers.
- Organized workshops on beauty and wellness, positioning salon as thought leader in local beauty community.
- Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
- Contributed to salon's social media marketing, creating engaging content that showcased services and attracted followers.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.
- Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
- Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.
- Trained new staff on cutting-edge beauty techniques, ensuring salon's services remained competitive and top-notch.
Education
Advanced Diploma In Cosmetology -
Pivot Point
Fiji11.2014
Year 12 -
Jasper Williams High School
Fiji12.2012
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Hair styling
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Client consultations
- Product knowledge
- Social media promotion
- Hair coloring and highlighting
- Client education
- Client consultation
- Decision-making
- Continuing education
- Styling tools
- Hair coloring expertise
- Product expertise
- Waxing treatments
- Trend awareness
- Hair conditioning and styling
- Sales expertise
- Relationship building
- Product upselling
- Sales and upselling
- Cosmetology
- Reflective listening
- Product and service explanations
- Hair extension application
- Makeup artistry
- Relationship building and management
- Bleaching, dyeing, and tinting
- Sanitation maintenance
- Nail care services
- Precision hair cutting
- Waxing and threading
- Issue resolution
- Facials and makeup applications
- Selling and upselling
- Product demonstrations
- Physical strength
- Facial massage techniques
- Salon management
- Chemical texture services
- Color matching master
- Hair assessments
- Chemical mixing and application
- Special event hair styling
- Advanced cosmetology trained
- Anatomy
- Administrative procedures
- Facials and skincare treatments
- Advanced styling techniques
- Acrylic nail application master
- Beard trimming
- Scalp treatments
- QuickBooks proficiency
- Makeup application
- Nail treatments
- Cosmetics selection assistance
- Eyelash extensions
- Hair coloring expert
- Strong manual dexterity
- Esthetics
- Makeup and skincare
- Body hair removal
- Anti-aging treatment
- Skin exfoliation
- Contouring
- Beauty tool sanitization
- Skin treatment
- Wrinkle reduction
Timeline
Cosmetologist
Fiji Marriott Momi Bay Resort and Spa
12.2019 - 06.2022
Cosmetologist
Westin Fiji
07.2016 - 12.2019
Cosmetologist
Lomani Island Resort
12.2014 - 06.2016
Cosmetologist
Sheraton Fiji Golf and Beach Resort
Advanced Diploma In Cosmetology -
Pivot Point
Year 12 -
Jasper Williams High School
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