Ashna Patel
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Agent position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE
NORDSTROM RACK
03.2021 - Current
- Inventory levels were verified, documented, and any losses or inconsistencies were reported to management
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered incoming calls to provide callers with information and guide them in right direction
- New hires were instructed in conducting transactions, delivering excellent customer service, and following shop procedures
Front Desk Receptionist
Holiday Inn and Suites At&t
Hawaiian Gardens, CA
07.2023 - 11.2024
- Performed data entry into computer systems to maintain accurate records of customer information.
- Coordinated company events with venues and advised staff of pertinent details.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
HOTEL FRONT DESK RECEPTIONIST
BEST WESTERN BURBANK AIRPORT INN
08.2022 - 02.2023
- Knowledgeable about using standard ability to collaborate with excellent interpersonal skills
- Focused on disputes, managed complaints, and managed differences
- Performed room inspections after check-outs by visitors
- Communicated details about clean and accessible accommodations with housekeeping staff members
- Upon check-out, reviewed guest accounts and charges to gather invoices and receipts
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
EXECUTIVE ASSISTANT
IKON Hospitality Group
11.2019 - 10.2020
- Answering incoming phone calls in polite and professional manner and accurately taking messages
- Using various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projects
- Maintaining comprehensive and accurate corporate records, documents, and reports
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Bachelor of Arts - Hospitality Management
California State University Long Beach
Long Beach, CA2025
Skills
- Volunteer, Multiple Clubs
- Account Management
- Inventory Valuation
- Excellent Communication
- Team building
- Analytical Thinking
- Data Entry
- Customer Relations
Certification
Meeting & Event Planning Certification
Timeline
Front Desk Receptionist
Holiday Inn and Suites At&t
07.2023 - 11.2024
HOTEL FRONT DESK RECEPTIONIST
BEST WESTERN BURBANK AIRPORT INN
08.2022 - 02.2023
CUSTOMER SERVICE
NORDSTROM RACK
03.2021 - Current
EXECUTIVE ASSISTANT
IKON Hospitality Group
11.2019 - 10.2020
Bachelor of Arts - Hospitality Management
California State University Long Beach