Ashna Philip
Atlanta,GA
Summary
CCNA certified Network Engineer with 5 years of experience in network administration, troubleshooting, and escalation support while managing network operations in high-uptime data center environments within set timeframes and maintaining expectations at all levels of stakeholders. I am eager to tackle challenges that benefit both the organization and my career trajectory, aiming to secure a dynamic position within an organization where I can contribute to its growth while expanding my skill set and advancing corporate objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Center Network Specialist (Client: EY GDS)
Kyndryl Solutions Private Limited
Bangalore, India
12.2021 - 02.2024
- Extensive hands-on experience in the configuration of both F5 Big-IP and Citrix NetScaler Load Balancer via GUI and CLI i.e. Creation and modification of virtual servers and service groups, modifying and applying TLS versions and Cipher suites in the Load Balancer, as well as decommissioning them.
- Skilled in upgrading the Load Balancers F5 Big-IP and Citrix NetScaler via GUI and CLI to the latest firmware and IOS release and documentation for network configurations, processes, and procedures for enhancing network security and performance.
- Engaged in Outage calls to troubleshoot incidents in the load balancer using NetScaler logs, ns trace files, and tcpdump details to ensure optimal performance and reliability of the network infrastructure using WireShark, by coordinating with cross-functional teams for EY’s global customers.
- Creation, modification, and deletion of DNS Zone files and their deployment in both internal and external environments for the organization using BlueCat IPAM and Infoblox DDI solutions.
- Allocating and reserving Static and Dynamic IP, modification of the DHCP parameters for IP segments, changing the DHCP state, and deploying them.
- Configured and maintained Cisco 1900, 2900, 3650, Nexus 5k and 2k series of Switches.
Network Infrastructure Engineer
H&R Block
Kerala, India
06.2020 - 12.2021
- Proficient in ITIL processes including incident, problem, and change management.
- Operating, monitoring, and maintaining the efficiency of the computer systems, servers, software, and network 24x7.
- Performed daily operational network & system infrastructure checks and initiated incident management & response with structured escalation levels for production issues.
- Monitored various applications and monitoring consoles to maintain availability & performance.
- Implemented and executed major incident management processes including invocation, ownership, escalation, communication, and restoration of service.
- Assist with the creation and distribution of Post Incident Review documents for all major outages and attend problem management review meetings to analyze the root cause and create, track, and follow RFCs through to completion after service restoration.
Network Support Engineer (Client: EY GDS)
TeamLease Services Limited
01.2019 - 06.2020
- Monitoring of EY Global Infrastructure Networks, Windows servers, SCOM servers, and Domino servers using the appropriate tools and Monitoring of Critical & Non-Critical severity of alerts from servers and network devices in EY infrastructure under defined SLA.
- Operate running systems including booting into different run levels, identifying processes, and starting and stopping services.
- Resolving and coordinating OBS, ATT and GTT vendor related issues and router related issues, handling tickets within fixed SLAs.
- Worked as a part of the global infrastructure which is responsible for network, security, and voice-related issues globally and coordinating with various ISPs regarding global outages.
- SME task for Coordinating with core teams related to shift and monitoring tasks.
Education
Bachelor of Technology - Computer Science
Mar Baselios College of Engineering And Technology
Kerala, India07.2018
Skills
F5 BIG-IP Access Policy Manager (APM), Citrix Netscaler Load Balancer and Global Site Load Balancer (GSLB), DNS, DHCP, Cisco Catalyst and Nexus switches, IP Addressing and Subnetting, IOS, Routing and Switching, VLANs, VTP, Access-lists, TCP/IP Fundamentals, Computer Networking, MS Security Patching in Windows OS, Linux OS and Domino servers, Basics of C, C and HTML, Manual testing and Automation testing in tools like QTP, Selenium, QC and LoadRunner
Tools: BlueCat IPAdmin, Infoblox DDI solutions, Citrix workspace for LB and GSLB - CLI and GUI platform, F5 BIG-IP - CLI and GUI platform, SCOM, MoogSoft, HP Global & Local Operation Manager integration, Microsoft Azure, Network Node Manager integration, BigPanda, SolarWinds, ThousandEyes, VMware vSphere, Jenkins, HP Business Service Management, SNMP, Putty, NFA, NMAS, RemoteNG, FileZilla
Ticketing Platform: ServiceNow, BMC Helix
Accomplishments
- Awarded with H&R Block’s Spot Recognition - Going Extra Mile award for outstanding issue management and calm professionalism in the face of adversity.
- Awarded with H&R Block’s Block Stars - Thank You Award by the on-site counterpart for the service delivered beyond the call of duty.
- Awarded with H&R Block’s ACE Team Award for strengthening the organization as an exemplary team player.
- Awarded with Ernst & Young’s Extra Miler Award for exceptional performance by going above and beyond for the team.
- Recognition by Service Excellence team for quality of work notes multiple times.
- Took initiative in process change and scripted response change for the entire team to follow.
- Achieved second runner up in the Kerala University Inter-Collegiate Chess Tournament, 2017.
Certification
- CCNA Routing and Switching (CSCO14455428)
- CDCA: Core DDI Configuration and Administration certified
- Advanced Knowledge Services (AKS) in Cyber security
- ITIL Foundation Certificate in IT Service Management
- SCRUM Foundation Professional Certificate
- CSTP Gold Certificate in Software Testing
- Certificate of Completion from INFOSYS Campus Connect Business English
- Training in F5 Administering BIG-IP & Configuring BIG-IP Local Traffic Manager (LTM) V15.1
- Training in Bluecat Integrity 101
Timeline
Data Center Network Specialist (Client: EY GDS)
Kyndryl Solutions Private Limited
12.2021 - 02.2024
Network Infrastructure Engineer
H&R Block
06.2020 - 12.2021
Network Support Engineer (Client: EY GDS)
TeamLease Services Limited
01.2019 - 06.2020
Bachelor of Technology - Computer Science
Mar Baselios College of Engineering And Technology