Ashner Butler
United Airlines Inc.
Denver,CO
10
years of professional experience
Detail-oriented hospitality professional with experience in luxury spa environments, high-volume customer service, and retail operations. Skilled in team coaching, conflict resolution, daily operations, and scheduling while consistently delivering exceptional service in fast-paced settings. Demonstrates a solid understanding of luxury hospitality, maintaining composure and organization under pressure.
Work History
Flight Attendant
3 Years 8 Months- Ensured passenger safety by demonstrating emergency procedures, verifying cabin readiness, and monitoring compliance with FAA regulations.
- Delivered attentive in-flight service, addressing passenger needs and resolving concerns with professionalism and calm communication.
- Collaborated with pilots and crew to coordinate boarding, departures, and cabin announcements.
- Assisted travelers with seating, carry-on storage, and special service requests while maintaining orderly cabin flow.
Operations Supervisor
1 Year 2 Months- Supervised daily store operations, ensuring compliance with pharmacy policies and safety standards.
- Coordinated workflow across front store and pharmacy support teams to maintain service consistency.
- Trained associates on register procedures, inventory handling, and customer service expectations.
- Monitored stock levels and replenished merchandise to support accurate product availability.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Spa Supervisor
1 Year 1 Month- Supervised spa front desk, treatment flow, and guest arrivals to maintain seamless service standards.
- Trained therapists and attendants on brand standards, grooming, and treatment protocols.
- Coordinated daily scheduling, room assignments, and therapist coverage to support operational efficiency.
- Monitored cleanliness, sanitation, and safety compliance across treatment rooms and common areas.
Customer Service Representative
4 Years 4 Months- Assisted customers during disruptions by rebooking itineraries and coordinating alternative travel options.
- De-escalated escalated service issues by applying conflict-resolution techniques and active listening.
- Resolved passenger inquiries about reservations, fare rules, and flight changes with accurate, courteous communication.
- Processed baggage, boarding, and ticketing requests while maintaining compliance with airline policies.
Spa Concierge
1 Year 2 Months- Coordinated spa appointments, guest preferences, and service flow for seamless luxury experiences
- Advised guests on treatment options, spa amenities, and property offerings to support informed bookings
- Managed reservation changes, special requests, and waitlist communication with precision and discretion
- Resolved scheduling conflicts and service concerns quickly while maintaining Ritz-Carlton standards
Education
High School Diploma
First Class Pass - Bookkeeping & Accounts
Skills
Spa & Hospitality Operations
Luxury Guest Experience
Front-of-House Operations
Team Leadership & Coaching
Customer Service
Conflict Resolution
Staff Training & Development
Scheduling & Workflow Coordination
Inventory & Operational Support
Problem Resolution
Fast-paced environments
Guest Relations
Timeline
Operations Supervisor
CVS Pharmacy Health
10.2023 - 12.2024Read More
Flight Attendant
United Airlines Inc.
03.2023 - CurrentRead More
Spa Supervisor
EDITION Hotels
10.2020 - 11.2021Read More
Spa Concierge
Ritz Carlton Amelia Island
09.2018 - 11.2019Read More
Customer Service Representative
Southwest Airlines, SWA
02.2017 - 06.2021Read More
St Pauls Methodist College
High School Diploma
Read More
City & Guilds London
First Class Pass from Bookkeeping & Accounts
Read More