Ashni Arora
Lawrence
Summary
Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in the auto telephone claims adjuster trainee role.
Overview
4
4
years of professional experience
Work History
Server
Seasons 52
10.2021 - Current
- Delivered high-quality service to 100+ guests daily, demonstrating professionalism, active listening, and empathy — all crucial to managing client concerns in claims environments.
- Communicated clearly with diverse clientele, resolving complaints and issues quickly while maintaining brand reputation — mirroring the role of a claims adjuster managing emotionally charged situations.
- Accurately entered complex food and beverage orders into POS systems, requiring high attention to detail and the ability to follow strict procedural standards — skills transferable to policy review and claims documentation.
- Handled confidential payment data and sensitive customer information responsibly, aligning with privacy and compliance standards in insurance claims handling.
- Maintained composure in high-pressure situations, including managing multiple tables during peak hours — demonstrating multitasking, prioritization, and time management.
- Collaborated with kitchen, bar, and management teams to ensure seamless service delivery — echoing the teamwork required to coordinate with adjusters, policyholders, and vendors.
Esthetician
Hand and Stone
06.2023 - 01.2024
- Provided personalized skin care treatments including facials, extractions, chemical peels, microdermabrasion, and LED therapy based on client skin analysis and concerns.
- Conducted comprehensive consultations to assess skin types and recommend tailored treatment plans and home-care routines.
- Educated clients on proper skin care, product usage, and post-treatment care to ensure optimal results and client satisfaction.
- Maintained a clean, sanitized, and welcoming treatment environment in compliance with state board regulations and spa hygiene standards.
- Built lasting client relationships, resulting in a 30% increase in repeat clientele and high client retention.
- Performed waxing services (face and body), eyebrow shaping, and tinting using professional techniques to minimize irritation and enhance results.
- Promoted and upsold skin care products, contributing to a monthly retail sales increase of 20%.
- Collaborated with team members to maintain daily spa operations, manage appointment scheduling, and support overall client experience.
- Stayed current on industry trends and advanced treatment techniques through continued education and certification workshops.
Education
Esthetician -
The Beauty Institute
04.2022
Skills
- Conflict Resolution
- Active Listening
- Empathy & Emotional Intelligence
- Professional Communication (verbal & written)
- Time Management
- Problem Solving
- Critical Thinking
- Adaptability
Languages
English
Native or Bilingual
Timeline
Esthetician
Hand and Stone
06.2023 - 01.2024
Server
Seasons 52
10.2021 - Current
Esthetician -
The Beauty Institute
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