Ashni Desai
Somerset
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Seasoned Accounts Receivable Specialist with substantial experience in managing invoicing, cash applications and customer financial disputes. Strong skills include problem-solving, financial reporting, data analysis, and ability to work in fast-paced environments. Proven track record of enhancing workflows, improving cash flow and reducing credit risks. Implemented efficient payment systems that led to quicker invoice payments in previous roles.
Overview
7
7
years of professional experience
Work History
Collection & AR Specialist
Bravo Building Services
09.2023 - Current
- Reviewed, processed and reconciled accounts receivable invoices for accuracy.
- Generated monthly AR aging reports for management review.
- Processed EFT/ACH payments in a timely manner.
- Assisted in the preparation of month-end close procedures related to Accounts Receivable transactions.
- Communicate discrepancies to management team, identify slow-paying customers, and recommend collection candidates
- Support the company in optimizing our financial transactions and systems by performing reconciliation of payments and customer accounts
- Assist in streamlining the accounts receivable process by identifying areas for performance improvement
- Monitored loans and accounts payable to confirm payments are current.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Worked closely with operation members regarding outstanding invoices or any issues that may arise.
Collection Specialist
Bravo Building Services
08.2022 - 09.2023
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Provided timely and detailed updates on collections activity to management.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Processed returned checks promptly according to established procedures.
- Created letters and emails requesting payment from delinquent customers using approved templates.
- Received and submitted payments and applied amounts to customer balances.
- Updated collection databases and systems with payment arrangements and notes.
- Contacted customers with delinquent accounts to solicit payment.
- Answered customer questions regarding account discrepancies or problems.
- Recorded information about status of collection efforts.
- Monitored overdue accounts using automated information systems.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Universal Banker
Bcb Bancorp
08.2019 - 08.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Teller
Bcb Bancorp
01.2019 - 08.2019
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Cashier Supervisor
7-eleven Convenience Store
04.2018 - 01.2019
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Built positive relationships with customers to increase repeat business.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
BBA - Finance
Saint Peter's University
Jersey City, NJ05.2022
High School Diploma -
Bayonne High School
Bayonne, NJ06.2018
Skills
- Product and Service Sales
- Problem Solving
- Cash Drawer Reconciliation
- Task Prioritization
- Bank Deposits
- Information Processing
- New Account Setup
- Cashier's Checks
- Check Cashing
- Relationship Building
- Account Reconciliation
- Payment tracking
- Statement preparation
- Payment posting
- Accounts Receivable
- Credit and collections
Languages
English
Professional
Gujarati
Professional
Hindi
Professional
Software
- WinTeam
- ProTeam
- BI
- Netsuite
Timeline
Collection & AR Specialist
Bravo Building Services
09.2023 - Current
Collection Specialist
Bravo Building Services
08.2022 - 09.2023
Universal Banker
Bcb Bancorp
08.2019 - 08.2022
Teller
Bcb Bancorp
01.2019 - 08.2019
Cashier Supervisor
7-eleven Convenience Store
04.2018 - 01.2019
BBA - Finance
Saint Peter's University
High School Diploma -
Bayonne High School
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