Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Workinglanguage
References
Timeline
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Ashnil Navnith Kumar

Fresno,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Branch Manager

Vodafone Fiji Limited
07.2022 - Current


  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Retail Sales Consultant

Vodafone Fiji Limited
05.2013 - 07.2022


  • Ensure and extraordinary customer experience
  • Understanding customers’ needs and help them discover how our products meet those needs
  • Producing reports, primarily banking, stock control and connections stats
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Participated in promotional events to engage potential customers and showcase store offerings.
  • Increased sales and customer satisfaction through personalized servicing.
  • Analyzed sales data to optimize strategies for reaching target demographics more effectively.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Stayed up-to-date on industry trends to better educate customers on new products and offerings.
  • Managed inventory levels, ensuring optimal stock availability and minimal waste.
  • Maximized sales revenue through personalized recommendations and upselling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Care Representative

Vodafone Fiji Limited
11.2011 - 05.2013
  • Offering an efficient, accurate, quality and professional service to customers regarding Vodafone products and services over the phone or via correspondence
  • Correctly and efficiently following business policies and processes
  • Maintain accurate database records and call notes pertinent to ongoing communication with providing customers with accurate, complete, concise and relevant information
  • Presenting always with a “can do” attitude which exceeds customer expectation
  • Being accountable for resolving issues and reaching a solution in a timely manner
  • Ability to multi-task works with interruptions and identify priorities
  • Developing good working relationships with other team members and support them as required
  • Identifying opportunities, suggesting methods and solutions with offers that increases customer retention and loyalty

Education

Degree - Management & Public Administration and Tourism Studies

University of the South Pacific
Laucala Campus

Executive Masters - Business Administration

Fiji National University
09.2024

Skills

  • Strong Leadership
  • Communication-Communicating Empathetically
  • Transparency
  • Consistency and reliability
  • Ability to make decisions and accept responsibility
  • Conflict resolution-Ability to resolves conflicts
  • Listening skills-willingness to listen, ability to take feedback
  • Motivator/Empowering/Delegating-Encouraging team work
  • Team player
  • Computer Literate
  • High Analytical Skills
  • Valid Driver’s License Holder
  • Ability to multi task and identify priorities
  • High autonomy – self managing
  • Able to work under pressure with minimum supervision
  • Ability to accept and respond positively to direction
  • Good organizing ability
  • Have basic knowledge on HR and marketing side as well
  • Proficient in Microsoft Package (Powerpoint, Word, Excel)

Accomplishments

  • Certificate of Participation, OHS Training, 2018
  • Certificate of Participation, Microsoft Excel 2013 Advance (Datec Fiji), 2017
  • Certificate of Participation, Microsoft Excel 2013 Intermediate (Datec Fiji), 2017

Personal Information

Citizenship: Fiji Islander

Workinglanguage

  • English
  • Hindi

References

  • Avichal Prasad, Head of Sales, Vodafone Fiji Limited, +6793312000, +6799998345, avichal.prasad@vodafone.com.fj
  • Nilesh Singh, Former Retail Manager (Current: Vodafone Head of Recharge Sales and Distribution Manager), Vodafone Fiji Limited, +6793312000, +6799998101, nilesh.singh@vodafone.com.fj
  • Moureen Chand Chief Human Resources Officer, Vodafone Fiji Limited, +6793312000, +6799998986, Moureen.Chand@vodafone.com.fj

Timeline

Branch Manager

Vodafone Fiji Limited
07.2022 - Current

Retail Sales Consultant

Vodafone Fiji Limited
05.2013 - 07.2022

Customer Care Representative

Vodafone Fiji Limited
11.2011 - 05.2013

Degree - Management & Public Administration and Tourism Studies

University of the South Pacific

Executive Masters - Business Administration

Fiji National University
Ashnil Navnith Kumar