ASHOK CHANDRASEKARAN

Accomplished SAP Ariba Senior Consultant with proven track record at SAP Ariba Inc & Tata Consultancy Services Ltd, showcasing expertise in Ariba Procure-to-Pay and exceptional consulting skills. Spearheaded critical integrations and optimizations, significantly enhancing client satisfaction and operational efficiency. Renowned for adept problem-solving and relationship-building, consistently delivering innovative solutions and driving continuous improvement. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Insightful Senior Consultant with 20+ years of experience in the IT consulting and Techno-functional experience . Optimistic, organized and flexible. Excellent persuasion and leadership skills. Proficient in generating logical solutions to solve intricate problems.

Sap Ariba Experience

• Supported and resolved Application Management Service (AMS)/Preferred Success Expanded Edition (PSEE) customer issues
• Expertise in debugging the open grok code for resolving the issues
• Worked with platform team and Hosting Operations Ariba (HOA) team in resolving the platform, community, node memory & server issues
• Experience in customer features and parameters enablement Provide functional and technical support for all SAP Ariba modules
• Expertise in working with Incident Management Tool, Service Now, JIRA Configuration Management tool - Perforce (P4)
• Advise customers on creative and flexible solutions to speed integration and ultimately transactions to drive their business
• Demonstrate strong functional and technical knowledge of all Ariba solutions
• Assist in resolving issues related to the Ariba Network and Ariba on Demand solutions
• Work with resources that impact success, including handling and delegating tasks to resolve issues to other teams/individuals when necessary
• Provided weekly updates and escalate critical issues to Team and Project management in a timely manner
• Identified business issues through careful collaboration with key stakeholders.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Closely monitored and updated company systems for efficiency, output and other factors to improve overall productivity.
• Developed effective improvement plans in alignment with goals and specifications.
• Identified key areas in need of improvement and implemented plans to rectify issues.
• Evaluated clients' needs and created plan of action to provide solutions.
• Evaluated customer needs and feedback to drive product and service improvements.
• Collaborated with internal teams to develop customized solutions that addressed unique client needs.
• Streamlined processes to cut downtime and optimize employee productivity.
• Built strong client relationships, serving as a trusted advisor and thought leader.
• Collaborated with cross-functional teams to implement effective and efficient solutions.

Sap Concur Experience

• Designed and Built Concur User provisioning feed from Workday to Concur.
• End – to end application testing with SAP concur team. Implemented Support process with concur help desk and THD support team.

TCS-THD Experience

• Expertise in defining the procurement process and implementing solution using Ariba suite of products. In-depth functional and technical understanding of Ariba suite of products such as Ariba Buyer, ASN, Travel & Expense, Invoice E-form, Catalog form. Expertise in object model and user interface customization, enabling business rules, integration of Ariba Buyer with SAP ECC, Catalog enablement and customizations and File channel integration.
• Expertise on applying Service packs on Ariba development environment, test environments and production environments.
• Implemented Ariba user provisioning job using THD Java Batch framework in tomcat servers, by leading all phases of the software life cycle (feasibility studies, estimating, system analysis, design, development, quality assurance and implementation).
• Hands on experience in installation and configuration of Ariba downstream modules (8.2, 9r1 and 9r2 versions) and set up of development, QA and Test environment on UNIX, IBM AIX and Windows platform.
• Experience in leading all phases of the software life cycle (feasibility studies, estimating, system analysis, design, development, quality assurance and implementation). Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
• Experience in Ariba Level-3 Technical Support including 24X7 On-Call production support, Co-ordinate with various teams such as DBA, Network teams during critical production issues, analyze defects, preparing impact analysis document and providing solutions, System testing and integration testing.
• Preparation of Service Improvement Plan documents after identifying application improvement areas/ server performance improvement areas, scope for automation of any manual tasks.
• Involved in Software configuration Managements, roll out plans, application of Service packs Perform regular production maintenance related activities such as software up-gradations, production code refreshment to other environments such as development and test environments.
• Participating in Project QA Audits and preparing project report to higher management.

Project Management Experience

• Managed 20+ team in onsite and 25+ team in offshore.
• Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
• Mitigated risk factors through careful analysis of financial and statistical data.
• Anticipated and managed change effectively in rapidly evolving global business environments.
• Defined processes and tools best suited to each project.
• Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.
• Ability to work independently and effectively ensuring quality and on time delivery of the project; quickly learn new technology and apply them in business solutions.
• Has ability to analyze problem, adoption to new technologies.