Ashok Lanka
Boston,MA
Summary
Proven Consultant with a track record of enhancing client satisfaction and maximizing ROI at Virtusa Consulting Services through innovative problem-solving and attention to detail. Skilled in ServiceNow, I led initiatives that streamlined IT service management, demonstrating strong team leadership and a commitment to quality assurance. Achieved significant improvements in project efficiency and user adoption rates.
Overview
5
5
years of professional experience
Work History
Consultant
Virtusa Consulting Services
06.2022 - 02.2023
- Boosted client satisfaction levels through timely resolution of critical issues via troubleshooting, debugging, and root cause analysis techniques in a complex ServiceNow environment.
- Developed comprehensive training materials to increase user adoption rates and maximize ROI on the ServiceNow investment.
- Developed reusable components to expedite future development projects, reducing implementation timelines and overall project costs.
- Increased user satisfaction with tailored solutions by analyzing end-user requirements and translating them into functional specifications.
- Collaborated closely with cross-functional teams to develop effective strategies for IT service management initiatives using the ServiceNow platform.
- Established best practices for maintaining code quality standards while adhering to Agile development principles for efficient project execution in a fast-paced environment.
Software Engineer
HCL Technologies
02.2021 - 06.2022
- Implemented advanced scripting techniques to automate routine tasks, saving time and resources for the IT department.
- Streamlined IT service delivery with the implementation of ServiceNow best practices.
- Maintained up-to-date knowledge of ServiceNow platform enhancements and applied them to improve business processes.
- Improved end-user satisfaction by providing timely and accurate support for ServiceNow-related issues.
- Collaborated with cross-functional teams to develop efficient workflows for incident management.
- Played an instrumental role in migrating legacy systems to the ServiceNow platform while minimizing downtime during transition periods.
- Assisted IT staff on troubleshooting issues and closing calls.
- Identified and immediately resolved issues with network devices.
Software Engineer
Wipro Technologies
03.2018 - 08.2020
- Reduced service disruptions by proactively monitoring, diagnosing, and resolving incidents.
- Conducted regular audits of system architecture to identify opportunities for optimization or enhancement.
- Designed user-friendly forms and interfaces within the platform, improving the user experience and overall efficiency.
- Increased team productivity by creating custom dashboards, reports, and performance metrics in ServiceNow.
- Leveraged expertise in configuring applications such as Asset Management, Change Management, and Service Catalog to ensure seamless integration with existing organizational processes.
- Assisted in successful system upgrades by conducting thorough testing and addressing potential compatibility issues in a timely manner.
Education
Master of Science - Data Science And Analytics
New England College
Henniker, NH10.2024
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Quality Assurance
Additional Information
given the Wipro Best Employee of the Month award for 2019.
won the Virtusa 2023 Best Team Award.
Timeline
Consultant
Virtusa Consulting Services
06.2022 - 02.2023
Software Engineer
HCL Technologies
02.2021 - 06.2022
Software Engineer
Wipro Technologies
03.2018 - 08.2020
Master of Science - Data Science And Analytics
New England College