Product leadership (Product manager & Scrum product owner) to enable solutions to our customers through value addition to their business. Work with product lines and create a long term vision & maintain Roadmap and communicate to all stake holders. Product Manager for Workflow Product(s) with 900 Business applications. Successfully overachieved the revenue goal by over 110% YoY. Led more than 5 cross-functional teams across product lifecycle. Rendered proactive 24
7 customer support internationally. Drove the execution of Agile ideation plan; implemented ideas to augment profitability and benefits. Gathered UX feedback to successfully enhance UX measures by 20%. Executed continuous improvements process through user tickets & feedback to reduce tickets by 35% and improved user feedback by 12%. Successfully executed a study project in Singapore on DocuSign, Adobe Sign and Brundersdrukei tools. Serve Scrum team(s) as Product owner. Ensure solutions meet company-wide requirements in terms of non-functional performance, security, compliance and social responsibility. Provide product development direction and advocate for customers. Oversee (customer needs/ problems) and write features, user stories and acceptance criteria as well as refine backlog. Support backlog prioritization activities, defect analysis and complex problem definition, as well as drive continuous improvements (CIP).
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Manager / Scrum Product Owner
Robert Bosch Engineering and Business Solutions
Product Manager for Workflow Product(s) with 900 Business applications
Successfully overachieved the revenue goal by over 110% YoY
Led more than 5 cross-functional teams across product lifecycle
Rendered proactive 24
7 customer support internationally
Drove the execution of Agile ideation plan; implemented ideas to augment profitability and benefits
Gathered UX feedback to successfully enhance UX measures by 20%
Executed continuous improvements process through user tickets & feedback to reduce tickets by 35% and improved user feedback by 12%
Successfully executed a study project in Singapore on DocuSign, Adobe Sign and Brundersdrukei tools
Serve Scrum team(s) as Product owner
Ensure solutions meet company-wide requirements in terms of non-functional performance, security, compliance and social responsibility
Provide product development direction and advocate for customers
Oversee (customer needs/ problems) and write features, user stories and acceptance criteria as well as refine backlog
Support backlog prioritization activities, defect analysis and complex problem definition, as well as drive continuous improvements (CIP).
Technical Product Owner
Kaiser Permanente
06.2022 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Consultant, Tech lead, DevOps Manager
Robert Bosch Engineering and Business Solutions
01.2009 - 01.2014
Managed the development and maintenance of business proposal for continued investment in products
Directed a skilled team of professionals across geographies including Vietnam, China, Mexico and India
Worked closely with product team(s) and served as scrum product owner
Translated user requirements into user stories
Evaluated several market segments and coordinated with leadership to finalize the best option
Flexible with working hours in order to facilitate with global stakeholders
Drafted user stories for current and future products based on market's problems and analysis
Established product development & commercialization strategy in collaboration with stakeholders from an engineering perspective
Mapped clients requirements through gap analysis; analyzed workflow to design solutions spanning proof of concept, presentation, product design and development
Steered efforts towards enhancing the production process and user experience to attain excellence
Collaborated with cross-functional team, monitored engineering design activities and delivered value engineered services on schedule and at predicted cost
Formulated service standards and guidelines that act as benchmark for excellent service delivery; steered continuous implementation of changes
Organized and directed the monthly workflow community meeting with all stakeholders to address issues and discuss new features
Conducted annual meeting with all Workflow Product Managers to discuss their key achievements and target road map for next months.
Our Workflow Product (platform) is built on Atlassian Core Jira. It has 8 production instances spanned across three geographies (EMEA, APAC, AM). 900 Business process are deployed on these servers serving for 350T global users. This product is supported by multiple additional components like Dashboard, Archive, Inbox & Enterprise search. The product is integrated with SharePoint, SAP portal, SAP system via middleware and via API managements to both initiate business process and process approval information to initiate new business process. Product provides unique features like central search, Inbox and central delegation & escalation mechanism. Besides this we also provide solution to our partners, join-ventures & merger acquisitions and for various business needs using DocuSign & Best Sign ((SaaS) products from vendors. These business consulting and solution is offered as part of our workflow business strategy to our customers. Also Microsoft Power platform is used for business apps and Power automate to automate the daily repetitive jobs