Ashondi Thomas
Lithonia,GA
Summary
Focused Administrative leader offering several years of superior performance in administrative and leadership roles. Committed to delivering high-quality executive support and coordinating all internal and external operations. Well-versed in managing team performance, coordinating schedules, and implementing process improvements to increase efficiency. Service-oriented front office coordinator trained in reception, leadership and successful at proactive multitasking. Knowledgeable about office procedures and multi-line phone systems with a commitment to individualized client services. Eager to bring passion and ambition to a position.
Overview
13
13
years of professional experience
Work History
Front Office Coordinator
Piedmont HealthCare
Vining, GA
08.2024 - Current
- Performed administrative support tasks, completing duties within required timeframes.
- Assisted with ordering supplies as needed.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated staff schedules, balancing office needs with individual availability.
- Responded to messages and emails to the office and transferred correspondence.
- Conducted patient registration and data entry with attention to detail and accuracy.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Managed front desk operations during shifts worked.
- Prepared invoices, letters, memos, and other documents as required by management.
- Took initiative to resolve customer complaints quickly and efficiently.
Scheduling Coordinator
Atlanta Diabetes Associates
Atlanta, CA
05.2022 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Guided employees in handling difficult or complex problems
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures
- Reviewed employees' work to check adherence to quality standards and proper procedures
- Resolved customer complaints or answered customers' questions
- Followed prescribed list of questions and provided appropriate responses to get and give information during scheduling calls
- Communicated schedule changes to appropriate department personnel and other ancillary areas
- Entered information into system to update status reports
- Copied and faxed important information for patient and client records
- Provided reminder calls to clients prior to scheduled visits
- Completed timely changes and updates to schedules in central scheduling system
- Issued work schedules, duty assignments and deadlines for office or administrative staff
- Delegated work to staff, setting priorities and goals
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions
Front Office Assistant
Piedmont Healthcare
Conyers, GA
07.2021 - 05.2022
- Answered office phone and emails to schedule appointments, answer questions, and document information
- Documented and routed business correspondence to manage office paperwork
- Collected copays and account balance payments and updated account records
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement
- Maintained front office cleanliness and organized supplies to increase productivity
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Updated office calendars with new appointments and accommodated last-minute schedule changes
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Received and screened high volume of internal and external communications
- Input Referrals and schedule patients
Patient Access Representative
Piedmont HealthCare
Atlanta, GA
01.2016 - 07.2021
- Applied HIPAA privacy and security regulations while handling patient information
- Verified demographics and insurance information to register patients in computer system
- Calculated patient financial responsibility and present patient financial options
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Assembled registration paperwork and placed identification bands on patient
- Processed patient responsibility estimate determined by insurance at pre-registration
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations
- Responded to patient concerns and inquiries professionally and efficiently
- Obtained health, financial and religious information from patients at time of admission
- Called insurance companies and verified patient coverage
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system
- Managed patient admissions and hospital discharges to various settings
- Created Estimates
- Answer phones efficiently, providing timely and courteous access to the system
- Explained policies, procedures and services to patients
- Received patient inquiries or complaints and directed to appropriate medical staff members
Patient Access Associate
Emory Healthcare
Atlanta, GA
09.2018 - 12.2018
- Applied HIPAA privacy and security regulations while handling patient information
- Organized and maintained records by updating and obtaining both personal and financial information from patients
- Obtained necessary signatures for privacy laws and consent for treatment
- Verified demographics and insurance information to register patients in computer system
- Assembled registration paperwork and placed identification bands on patient
- Processed patient responsibility estimate determined by insurance at pre-registration
- Submitted fees and claims to insurance companies manually or digitally
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Communicated financial obligations to patients and collected fees at time of service
- Helped patients obtain health care services by setting up referrals
- Received patient inquiries or complaints and directed to appropriate medical staff members
Medical Records Department
Tucker, GA
12.2011 - 09.2015
- Company Overview: Toco Hills Internal Medicine
- Scanned incoming documentation
- Maintained complete confidentiality in accordance with organization and legal requirements
- Observed confidentiality and safeguarded all patient-related information
- Pulled patient charts for upcoming appointments
- Obtained information by contacting appropriate personnel or patients
- Updated daily logs to track information movements
- Followed-up with insurance companies and individuals to resolve discrepancies
- Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts
- Pulled patient files and forwarded to appropriate offices for processing
- Reached out to medical providers to check on requests and address issues
- Toco Hills Internal Medicine
Education
High School Diploma -
Miller Grove High School
Lithonia, GA05.2008
Some College -
Gordon State
Barnesville, GASome College -
Columbia College
Columbia, MOSkills
- Scheduling and calendar management
- Effective planning
- Strong Organizational skills
- Front office management
- Appointment confirmation
- Office supplies inventory management
- Insurance verification
- Technical skills
- Opening and closing offices
- Trustworthy
- Ethical customer service
- Able to multitask effectively
- Proficient in Microsoft Word
- Proficient in Excel
- Typing Skills: 55 wpm
- Telephone Etiquette
- Customer Engagement and Support
- Problem-Solving
- Strong Work Ethic
- Staff Coordination
- Handling Complaints
- Time Management
Timeline
Front Office Coordinator
Piedmont HealthCare
08.2024 - Current
Scheduling Coordinator
Atlanta Diabetes Associates
05.2022 - Current
Front Office Assistant
Piedmont Healthcare
07.2021 - 05.2022
Patient Access Associate
Emory Healthcare
09.2018 - 12.2018
Patient Access Representative
Piedmont HealthCare
01.2016 - 07.2021
Medical Records Department
12.2011 - 09.2015
High School Diploma -
Miller Grove High School
Some College -
Gordon State
Some College -
Columbia College