Ashontae Langston
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative II
Inktel Contact Center Solutions
08.2018 - Current
- Managed customer accounts, resolved customer issues, handled reservations, conducted customer service surveys, greeted customers, created call center scripts, responsible for troubleshooting applications, responded to inquiries and issues, collected and documented orders, assisted customers via live chat, booked appointments for clients, worked in the inbound call center
Assistant Manager
Bobbies Soul Food Cafe
04.2017 - 02.2019
- Assisted the Retail Store Manager in planning and implementing strategies to attract customers, coordinated daily customer service operations, tracked the progress of objectives, monitored and maintained store inventory, evaluated employee performance and identified hiring and training needs, supervised and motivated staff, coached and supported Sales Associates, monitored retail operating costs and budgets, suggested sales training programs and techniques, communicated with clients and evaluated their needs, analyzed consumer behavior and adjusted product positioning, handled complaints from customers, researched emerging products and updated store's merchandise, created reports and analyzed retail data, conducted regular audits, ensured adherence to company's policies and guidelines, acted as store's representative
Housekeeping
Wyndham Gardens Hotel
08.2016 - 04.2017
- Performed housekeeping duties at Wyndham Gardens Hotel
General Laborer
Flexible Staffing-Clorox
06.2014 - 02.2016
- Used item numbers to properly stock warehouse, stacked and stored pallets, cleaned and maintained the warehouse in compliance with safety standards
Education
Associate Of Business Administration - Business
University of Phoenix
Tempe, AZSkills
- Management
- Training
- Inventory
- Scheduling
- Sales
- Cash Handling
- Customer Service Skills
- Team Building
- Word
- Microsoft Excel
- Hospitality Experience (4 years)
- Employee Evaluation
- Live Chat
- Retail Management
- Recruiting
- Detail-oriented
- Service-oriented
- Building maintenance
- Residential cleaning
- Problem solving
- Team leader
- Hard working and self-motivated
- Cash flow management
- Credit card processing
- Trusted key holder
- Creative problem solver
- Quick learner
- Retail sales
- Safety-oriented
- Multi-tasking
- Self-starter
- Excellent work ethic
- Strong interpersonal skills
- Team building expertise
- Typing Speed
- CRM Knowledge
- Phone Etiquette
Certification
Drivers License
Assessments
- Organizational Skills, Highly Proficient, 02/01/19
- Attention to Detail, Expert, 07/01/20
- Work Style: Reliability, Highly Proficient, 07/01/20
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Customer Service
Timeline
Customer Service Representative II
Inktel Contact Center Solutions
08.2018 - Current
Assistant Manager
Bobbies Soul Food Cafe
04.2017 - 02.2019
Housekeeping
Wyndham Gardens Hotel
08.2016 - 04.2017
General Laborer
Flexible Staffing-Clorox
06.2014 - 02.2016
Associate Of Business Administration - Business
University of Phoenix
Drivers License
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