A’Shonti Butler
Nashville,TN
Summary
Dynamic customer service professional with a proven track record in previous roles, excelling in guest satisfaction, and team collaboration. Recognized for analytical problem-solving and effective communication, I have consistently enhanced operational efficiency and trained new staff. Proficient in data entry and project management, I thrive in fast-paced environments while delivering exceptional support.
Overview
6
6
years of professional experience
Work History
Guest Advocate
Target
Madison, TN
02.2024 - 04.2025
- Boosted guest satisfaction with genuine, friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided solutions by analyzing customer feedback and responding to queries.
- Managed returns, exchanges, and refunds as per corporate standards.
- Elevated satisfaction levels through effective question handling and quick resolution of concerns.
- Showcased strong communicative competencies while dealing with customers and peers.
- Acknowledged by superiors for consistently offering remarkable customer assistance.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Became proficient in other department roles to maintain operational efficiency.
- Maintained strict adherence to cash management protocols while managing transitions.
- Upheld an inviting retail environment by keeping check-out spaces clean and well-supplied.
- Facilitated swift sales transactions ensuring minimal customer wait times.
Cashier
Publix
Nashville, TN
06.2022 - 01.2024
- Highlighted sales to customers through thorough knowledge of current promotions.
- Delivered post-transaction carry-out service to customers.
- Managed diverse payment methods with precision.
- Increased sales opportunities via strategic promotion of loyalty programs and outstanding customer support.
- Ensured customers met legal age requirements for alcohol and tobacco purchases.
- Executed merchandise scanning with precision through point-of-sale system.
- Delivered expert product recommendations.
- Developed and sustained effective employee relationships.
- Sustained tidiness of checkout counters and surrounding areas.
Federal Work Study Student
APSU Office of Student Financial Aid
Clarksville, TN
12.2021 - 05.2022
- Streamlined support processes by overseeing call handling, file organization and mail distribution.
- Welcomed office guests, responded to inquiries, and guided visitors to appropriate locations.
- Handled the completion of essential documents and updated student account records.
- Explained program specifics and available financial assistance to families.
- Utilized analytical skills to manage concurrent projects efficiently.
- Preserved integrity of student records by adhering to security protocols.
- Collaborated seamlessly in team settings to boost workplace productivity.
- Collaborated with team to ensure timely completion of departmental special tasks.
- Handled front desk tasks, such as visitor reception and phone answering.
Dispatcher
COPS Monitoring
Nashville, TN
05.2021 - 08.2021
- Examined surveillance footage for anomalies.
- Communicated critical updates through database management tools to support police operations.
- Maintained accurate logs of incident timelines and locations.
- Notified relevant parties using outbound communication.
- Secured customer and dealer information through implementation of security procedures.
Y-Play Attendant
YMCA of Middle TN
Nashville, TN
07.2020 - 09.2020
- Demonstrated YMCA core values: Care, Honesty, Respect, Responsibility.
- Established a secure and adaptable atmosphere catering to the needs of participants.
- Ensured a safe, stimulating environment for children aged six weeks to six years at YPLAY.
- Spearheaded diverse events designed to support physical, mental and spiritual development of children.
- Practiced rigorous cleanliness protocols for diaper changing and toilet training.
- Secured adult and infant CPR certification.
Administrative Assistant Intern
Mdha
Nashville, TN
06.2019 - 07.2019
- Ensured incoming visitors received knowledgeable guidance and support.
- Gained insights into responsibilities handled by leasing assistants and property managers.
- Guided clients through apartment tours.
- Managed document handling through shredding, scanning and mailing processes.
- Processed payments and maintained records.
Education
High School Diploma -
East Nashville Magnet High School
Nashville, TN05-2020
Skills
- Customer service
- Data entry
- Project management
- Office Software
- Team collaboration
- Analytical skills
Affiliations
- Community Involvement
Timeline
Guest Advocate
Target
02.2024 - 04.2025
Cashier
Publix
06.2022 - 01.2024
Federal Work Study Student
APSU Office of Student Financial Aid
12.2021 - 05.2022
Dispatcher
COPS Monitoring
05.2021 - 08.2021
Y-Play Attendant
YMCA of Middle TN
07.2020 - 09.2020
Administrative Assistant Intern
Mdha
06.2019 - 07.2019
High School Diploma -
East Nashville Magnet High School
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