Summary
Overview
Work History
Education
Skills
Timeline
SOFTWARE
Generic

ASHONTI Casseus

Summary

Professional with significant experience in handling claims and ensuring efficient processing. Known for strong team collaboration and adaptability to changing needs. Skilled in problem-solving, customer service, and data analysis. Reliable and results-driven with a focus on achieving organizational goals.

Overview

7
7
years of professional experience

Work History

Account Manager

PharmSource, LLC
08.2024 - 09.2025
  • Cultivated strong client relationships to enhance customer satisfaction and retention.
  • Developed strategic account plans to align services with client needs and objectives.
  • Analyzed market trends to identify opportunities for account growth and development.

Law Firm Front Desk

Landau & Associates
05.2024 - 07.2024
  • Managed incoming calls and emails.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted Legal Assistants with document drafting and filing court documents using Aderant.
  • Managed front desk operations, including greeting visitors and handling inquiries.

Residential Advisor

Miami Job Corps
01.2023 - 02.2024
  • Responsible for facilitating group discussions in diversity, utilizing Microsoft PowerPoint.
  • Prepared shipments for outgoing packages and deliveries, ensuring items were packaged securely and dispatched promptly.
  • Built and maintained positive relationships with students and parents, serving as a trusted resource and point of contact for inquiries and concerns.
  • Processed purchase orders for necessary supplies and materials, coordinating with vendors and maintaining accurate records.
  • Managed residential supplies and equipment inventory, ensuring adequate stock levels and timely replenishment.

Customer Service Representative

Chewy
03.2021 - 01.2023
  • Handled incoming customer inquiries via phone, email, and online chat, providing timely and accurate assistance.
  • Managed client accounts, including updating contact information, processing account changes, and resolving billing issues.
  • Collaborated with cross-functional teams, including sales and logistics, to expedite order processing and resolve customer issues.
  • Documented and maintained accurate customer interactions and transaction records in the company's CRM system.

Office Administrator

Brown Plumbing LLC.
09.2018 - 03.2021
  • Managed purchasing orders, ensuring timely procurement of necessary supplies and materials.
  • Assisted in developing and implementing administrative procedures to streamline operations and enhance efficiency.
  • Responded promptly and courteously to external and internal customer inquiries, resolving issues and ensuring customer satisfaction.
  • Prepared and filed sales tax returns in compliance with regulatory requirements.

Education

High School Grad -

Miami Central Senior High School
Miami, FL
06.2018

Skills

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Familiarity with inventory management systems
  • Strong organizational and multitasking abilities
  • Teamwork and collaboration
  • Client relations
  • Problem-solving and critical thinking
  • Account management

Timeline

Account Manager

PharmSource, LLC
08.2024 - 09.2025

Law Firm Front Desk

Landau & Associates
05.2024 - 07.2024

Residential Advisor

Miami Job Corps
01.2023 - 02.2024

Customer Service Representative

Chewy
03.2021 - 01.2023

Office Administrator

Brown Plumbing LLC.
09.2018 - 03.2021

High School Grad -

Miami Central Senior High School

SOFTWARE

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Quickbook

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