Ashonti Williams

• Managed high-priority tickets, effectively addressing urgent issues to minimize operational disruptions.

• Routing calls to product line specialists, application, or system support specialist when appropriate

• Adapted quickly to new software and hardware systems, maintaining a high level of technical expertise.

• Served as an escalation point for complex issues, leveraging advanced technical skills to achieve successful resolutions.

• Documenting detailed, specific work notes regarding the interaction with the customer.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Responded to customer requests for products, services, and company information.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.