Ashontis Brooks
Lake Charles,LA
Summary
Dedicated professional with a proven track record at the United States Postal Office, excelling in route planning and customer service. Recognized for enhancing delivery accuracy and maintaining high standards of professionalism. Strong problem-solving abilities and effective communication skills fostered exceptional relationships with rural customers, ensuring timely and reliable mail service.
Overview
16
16
years of professional experience
Work History
Rural Mail Carrier
United States Postal Office
12.2022 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Organized mail ahead of delivery runs for correct routing.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Sorted mail according to order of address appearance for easy access in field.
Food and Beverage Supervisor
Target
08.2009 - 04.2022
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
Education
High School Diploma - Mathematics
Spalding High School
Chicago, IL02.1998
Skills
- Dependability
- Load balancing
- Observation
- Prioritization
- Route planning
- Mail distribution
- Package handling
- Weather preparedness
- Safe driving
- Hand-eye coordination
- Vehicle maintenance
- Scheduling flexibility
- Postal regulations
- Vehicle inspection
- Geographical expertise
- Sorting mail
- Delivery procedures
- Address verification
- Attention to detail
- Mail-sorting and delivery sequence
- Change-of-address orders
- Mail sorting
- Route navigation
- Delivery records
- Schedule management
- Route deliveries
- Service sales
- Address management system
- Vehicle inspections
- GPS use
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Punctuality
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Conflict resolution
- Professionalism
- Record keeping
- Continuous improvement
- Inventory management
- Written communication
- Equipment maintenance
- Vehicle operation
- Cultural awareness
Timeline
Rural Mail Carrier
United States Postal Office
12.2022 - Current
Food and Beverage Supervisor
Target
08.2009 - 04.2022
High School Diploma - Mathematics
Spalding High School
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