Ashot Grigorian
Brooklyn,USA
Summary
A versatile and results-driven professional with extensive experience in operations, sales management, and client relations across both the U.S. and international markets. As an Operations Manager at Renaissance Construction in Moscow, I honed my skills in optimizing operational processes, managing budgets, and leading teams to achieve strategic goals. Transitioning to Sales Manager and later Head of Sales at Ok Organic, I successfully developed and executed business plans, drove sales growth, and built strong customer relationships. My recent role as a Client Relationship Manager in New York further enhanced my ability to address client needs, ensuring satisfaction and retention. My international experience, combined with a deep understanding of diverse markets, allows me to bring a unique perspective and strategic approach to any organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Law Offices of Hovhannisyan and Rodriguez PLLC
2023.09 - Current
- Build relationships with key employees among customers
- Create plans to address clients' business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g
- Sales, engineers, senior management) to address customers' needs
Head of Sales
Ok Organic
2021.05 - 2022.09
- Develop and execute strategic plans to achieve sales targets
- Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals
- Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs
- Understand industry-specific trends and landscapes
- Effectively communicate value propositions through presentations and proposals
- Report on forces that shift strategic directions of accounts and tactical budgets
Sales Manager
Ok Organic
2018.02 - 2021.05
- Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls
- Meeting planned sales goals
- Setting individual sales targets with the sales team
- Tracking sales goals and reporting results as necessary
- Overseeing the activities and performance of the sales team
- Coordinating with marketing on lead generation
- The ongoing training of your salespeople
- Developing your sales team through motivation, counseling, and product knowledge education
- Promoting the organization and products
- Understand our ideal customers and how they relate to our products
Operations Manager
Renaissance Construction
2015.09 - 2019.03
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Purchase materials, plan inventory and oversee warehouse efficiency
- Formulate strategic and operational objectives
- Manage budgets and forecasts
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
Legal Assistant
Troyka Dialog
2014.03 - 2015.07
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Education
Bachelor's degree - Law & Society
Moscow Psychology - Social University
Moscow, Russia05.2012
Skills
- Social Work
- Research
- Negotiation
- Legal Research
- Contract Negotiation
- Acquisitions
- Strategic Planning
- Branding
- Customer Engagement
- Client Retention Strategies
Certification
- English for Career Development, University of Pennsylvania, 06/19, Present
- The Art of Sale 'Customer Segmentation and Prospecting', Northwestern University, 06/20, Present
- Connecting with Sales Prospects, Northwestern University, 08/20, Present
- Introduction to Marketing, University of Pennsylvania, 05/21, Present
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Client Relationship Manager
Law Offices of Hovhannisyan and Rodriguez PLLC
2023.09 - Current
Head of Sales
Ok Organic
2021.05 - 2022.09
Sales Manager
Ok Organic
2018.02 - 2021.05
Operations Manager
Renaissance Construction
2015.09 - 2019.03
Legal Assistant
Troyka Dialog
2014.03 - 2015.07
Bachelor's degree - Law & Society
Moscow Psychology - Social University
- English for Career Development, University of Pennsylvania, 06/19, Present
- The Art of Sale 'Customer Segmentation and Prospecting', Northwestern University, 06/20, Present
- Connecting with Sales Prospects, Northwestern University, 08/20, Present
- Introduction to Marketing, University of Pennsylvania, 05/21, Present
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