Ashraf Abutouq
Bethesda
Summary
Private banking professional with extensive experience managing high-net-worth and business-banking relationships, delivering tailored banking, lending, and investment solutions, and partnering with specialists to provide holistic financial guidance. Strong analytical and operational background with proven success in portfolio growth, trust management, and business-owner financial needs. Holds an MBA in Finance and active FINRA licenses (SIE, Series 6, Series 63, Life & Health). Recognized for integrity, client focus, and consistent performance in fast-paced, relationship-driven environments.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Private Client Banker - Assistant Vice President (AVP), Small Business Specialist (SB), Manager on Duty (MOD)
JPMorgan Chase Bank, N.A.
New York, NY & Bethesda, MD
09.2021 - 02.2025
- Managed and grew a book of business over 500 high net worth clients, including individual, joint, trust, IRA, brokerage, and business accounts.
- Strengthen existing clients' relationships through proactive outreach, full financial reviews, and tailored banking, lending, and investment strategies.
- Cultivated new client relationships through personalized financial solutions, increasing portfolio diversification and enhancing overall client satisfaction.
- Partnered with Financial Advisors, Mortgage Bankers, and Business Relationship Managers to deliver comprehensive wealth, lending, and business-banking solutions.
- Handled trust accounts, coordinated with CPAs and estate attorneys, and ensured full compliance with fiduciary and regulatory standards.
- Served as Manager on Duty, overseeing branch operations, coaching staff, and ensuring adherence to compliance, audit, and risk requirements.
- Conducted thorough needs assessments to simplify complex banking rules, prevent fraud, and enhance client experience.
- Processed and validated large transactions and transfers with accuracy, safeguarding client assets, and meeting regulatory requirements.
Operations Manager
West Way Food Inc.
Brooklyn
05.2015 - 05.2021
- Led financial planning, marketing strategy, and operational management to improve business efficiency and profitability.
- Analyzed financial statements, reconciled bank accounts, and prepared account payable/account receivable reports to support sound decision-making.
- Managed communications with vendors, distributors, and clients, ensuring quality service and stable business operations.
- Oversaw daily operations, cash management activities, and accuracy of journal entries and financial documentation.
- Developed effective business processes that strengthen operational controls and streamlined workflow.
- Coordinated supply chain activities to streamline inventory flow, enhanced delivery reliability, and reduced order fulfillment delays.
Premier Private Banker
The Housing Bank for Trade & Finance
Amman
08.2012 - 04.2015
- Managed a book of business of 1000 high-net-worth clients with portfolios exceeding $1M, delivering personalized banking and investment services.
- Facilitated mortgage closings, letters of credit, guarantees, and foreign-currency transactions for VIP clients.
- Partnered with private client advisors and lending teams to meet client needs and expand wallet share.
- Maintained compliance with all banking regulations while meeting recruitment, retention, and satisfaction goals.
- Developed and improved operational processes in the VIP & Currency Exchange Office, enhancing efficiency and service quality.
Life Insurance Sales Officer
Al-Nisir Al-Arabi Insurance Co.
Amman
05.2012 - 08.2012
- Specialized in long-term, retirement, and education insurance plans for new and existing clients.
- Conducted needs analysis, calculated premiums, and structured optimal payment schedules.
- Built client relationships through outbound outreach, networking, and in-person consultations.
- Created marketing strategies to strengthen competitive positions and increase sales volume.
Education
Master of Business Administration - Finance
Wilmington University
New Castle, Delaware01.2021
Bachelor of Science - Finance & Banking
Al-Zaytoonah University
Amman, Jordan03.2012
Skills
- High-net-worth and business relationship management
- Lending, credit solutions, and credit analytics training
- Portfolio growth and client acquisition
- Book of business management
- Trust and estate account management
- Financial analysis and problem solving
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Bilingual: English and Arabic
- Exceptional customer service and communication skills
- Team leadership and adaptability
- CRM systems: Salesforce and customer relationship management tools
- Flexible and easily adaptable to new environments
- Prioritizing tasks in a fast-paced consulting environment
- Strong analytical, critical thinking, and problem-solving skills
Certification
- Securities Industry Essentials (SIE)
- Series 6 – Investment Company Products/Variable Contracts Limited Representative
- Series 63 – Uniform Securities Agent State Law Exam
- Licensed Life Insurance Representative
Timeline
Private Client Banker - Assistant Vice President (AVP), Small Business Specialist (SB), Manager on Duty (MOD)
JPMorgan Chase Bank, N.A.
09.2021 - 02.2025
Operations Manager
West Way Food Inc.
05.2015 - 05.2021
Premier Private Banker
The Housing Bank for Trade & Finance
08.2012 - 04.2015
Life Insurance Sales Officer
Al-Nisir Al-Arabi Insurance Co.
05.2012 - 08.2012
Master of Business Administration - Finance
Wilmington University
Bachelor of Science - Finance & Banking
Al-Zaytoonah University