Ashraf Hegazy
South San Francisco,CA
Summary
1- Reliable and experienced in setting up display, restocking shelves and supporting in store customer with knowledge assistance
2- Enhance store loyalty with unparalleled support
3- Expectations and resolving customer inquiry and complaints
4-Reacting positively to ongoing changing environment
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
CK 76
01.2018 - 02.2024
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Education
Bachelor In Accounting - Accounting, Business, Human Resources
Faculty of Commerce
Cairo, Egypt 09.1995
Skills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Patience and resilience
- Market awareness
- Cash Handling
- Company policies
- Complaint resolution
- Product Knowledge
Timeline
Customer Service Sales Representative
CK 76
01.2018 - 02.2024
Bachelor In Accounting - Accounting, Business, Human Resources
Faculty of Commerce
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