Ashraf Mohamed

· Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

· Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

· Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

· Developed detailed plans based on broad guidance and direction.

· Established team priorities, maintained schedules and monitored performance.

· Identified and communicated customer needs to supply chain capacity and quality teams.

· Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

· Leveraged data and analytics to make informed decisions and drive business improvements.

· Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

· Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

· Evaluated employee performance and conveyed constructive feedback to improve skills.

· Established performance goals for employees and provided feedback on methods for reaching those milestones.

· Assisted in organizing and overseeing assignments to drive operational excellence.

· Defined clear targets and objectives and communicated to other team members.

· Conduct research to find out more about customer behavior and preferences.

· Build a streamlined customer experience across all departments.

· Figure out ways to increase customer satisfaction and build brand loyalty.

· Identify problem areas within the company and find solutions for them.

· Collect and analyze data to make well-informed business decisions.

· Gather feedback, such as surveys, from customers to learn more about their experience with the company.

· Motivate team members to meet company goals and push for success.

• Recorded, analyzed, and distributed statistical information.
• Monitored staff organization and suggested improvements to daily functionality.
• Implemented new quality assurance and customer service standards.
• Created and maintained quality management systems to align with industry standards.
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
• Investigated customer complaints and performed corrective actions to resolve quality issues.
• Performed root cause analysis to identify and resolve quality issues and defects.
• Collaborated with cross-functional teams to develop and implement process and system improvements.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Oversaw development and implementation of improvements to support and network operations.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Communicated regularly with customers concerning data exchange and technology integration.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Monitoring the daily operations (stocking, clearance, insurance, registration and delivery).
• Negotiating with the Insurance Companies to acquire the best insurance Packages that cover up Goods (Vehicles) from the Suppliers up to last Destination (Garri Free Zone).
• Negotiation with the Transporters to acquire best offers (i.e. Time, cost and Safety).
• Monitoring & ensuring proper stock maintenance.
• Ensuring the proper implementation of the Sales Admin Processes.
• Regular Maintaining for the processes to ensure best delivery time to achieve customer satisfaction.
• Assist in the Company’s Commission Policy.
• Controlling urgent & vital problems.
• Review the functional needs (Development & Training) of Sales Admin employees.

· Monthly & Quarterly Reports to the Top management:

• Sales Analysis Reports.
• Commission Reports.
• Sales Representative Performance & Achievements.
• GP (Gross Profit) Report.
• Clearance Lead Time Evaluation Reports.
• The inventory of the used vehicles in the company and resell them for the company benefit. (Used cars assignment)

• Determined and performed appropriate adjustments of authorized stock levels.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Maintained effective team member communication.
• Answered customer questions and provided detailed product information.
• Helped customers locate desired items and transfer oversized items to vehicles.
• Maintained stockroom records and generated reports for management.
• Processed and packaged stock items for customer purchases.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Created and enforced detailed organization processes to increase quality and service standards.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Checked product levels and recommended new purchases.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
• Evaluated and improved financial records to make important business decisions.
• Prepared and filed tax forms to meet needs of customers.
• Used advanced software to prepare documents, reports, and presentations.
• Reviewed business operations and obligations to help organization function at acceptable level.
• Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
• Gathered financial information, prepared documents, and closed books.
• Handled day-to-day accounting processes to drive financial accuracy.
• Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
• Trained new employees on accounting principles and company procedures.
• Collected and reported monthly expense variances and explanations.
• Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
• Prepared working papers, reports and supporting documentation for audit findings.
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.