ASH SABRY
Albuquerque,NM
Summary
Dedicated to providing the highest level of customer service, a personable and efficient Customer Service Associate. Capable of multitasking with attention to detail, hardworking, and energetic. A manager and top-rated sales associate with over 15 years of experience leading dynamic sales teams in fast-paced markets. With 25 years of background in sales and customer service, possesses an in-depth understanding of the sales cycle process. Strong interpersonal skills and superior customer service abilities contribute to effectiveness as a team player. Additionally, a professional security specialist focused on safeguarding assets and ensuring safety. Consistently demonstrates reliability and adaptability in dynamic environments, meeting the needs of various situations. Excels in team collaboration, communication, and conflict resolution while maintaining high standards and prioritizing results and safety through skills in surveillance, incident response, and access control.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Courier
MedSpeed
02.2024 - Current
- Managed routes through use of smart phone app technology
- Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety
- Assured that the vehicle is maintained in excellent condition and is cleaned regularly and In-depth knowledge of vehicle maintenance is applied
- To various destinations upon request, with knowledge of various cities and efficient routes
- Neat and smart appearance, customer friendly and intellectual individual with desire to exceed expectations
- Coordinated complex itineraries involving multiple stops or destinations using advanced organizational skills.
- Maintained a clean and comfortable vehicle for the optimal passenger experience.
- Provided exceptional customer service by anticipating clients'' needs while maintaining a calm demeanor in high-pressure situations.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Improved customer satisfaction by providing timely updates on shipment status and addressing concerns promptly.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Properly documented all specimens received using [Software].
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
Security Officer
Intel, PNM, Verizon, Sprint
10.1993 - 08.2019
- Using established policies and procedures to meet customer needs while interacting with customers through any channel by which the customer may choose to engage Lowe's documenting interactions according to standards to ensure complete and accurate records are maintained;
- Conducting any necessary follow-up activities and/or notifying other departments on behalf of the customer;
- Recognizing and acting on sales opportunities;
- Identifying and notifying leadership of customer patterns, trends or atypical activities that may have a negative impact on customers or the business
- Practicing continuous learning and self-development by remaining actively engaged in ongoing learning of Lowe's business and Contact Center technology, processes, and tools in order to effectively carry out assigned activities
- Effectively completing all assigned work in a timely and efficient manner according to Contact Center policies and procedures by understanding the importance of balancing time management with delivering quality work;
- Adhering to a Contact Center schedule and abiding by all attendance rules and policies;
- Maintaining awareness of time requirements, and the amount of time expected to complete each task;
- Conducting yourself professionally at all times in all interactions
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Patrolled commercial property and associated parking garage.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Operation Manager
Advantage Rent A Car
10.2000 - 09.2009
- Recommended and implemented measures to improve worker motivation, equipment performance, work methods and customer services
- Trained and managed 20 employees and achieved significant improvements in their productivity
- Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
- Visited franchised dealers to stimulate interest in establishment and expansion of leasing programs
- Resolved customer complaints regarding sales and service
- Rented automobiles to customer
- Talked with customers to determine type of automobile and accessories desired such as power steering and air-conditioning, location for pickup and return of automobile, and number of days needed for rental
- Quoted cost of rental and amount of deposit required
- Examined customer's driver's license and credit card to determine validity of identification and eligibility for rental
- Completed rental contract, explained rental policies and procedures, verified credit and obtained customer signature and deposit
- Accepted automobiles returned by customers and computed rental charges based on type of automobile, length of time, distance traveled, taxes and other expenses such as late charges and damage fees incurred during rental
- Checked automobiles upon return for damage and to record mileage and fuel level reading
- Reconciled cash and credit cards slips with rental agreements and sent to management
- Inspected automobile fluid levels and added fluids such as fuel, oil and engine coolant to maintain automobile
- Delivered automobile to customers
- Kept log to track location of rented automobiles
- Sold collision damage waivers and liability insurance
Manager Trainee
Alamo Rent A Car
05.1994 - 06.2000
- Rented cars and equipment to customers
- Prepared rental form and quoted rental rates to customers
- Computed rental fee based on hourly or daily rate
- Recommended and provided advice on a wide variety of products and services
- Prepared rental forms, obtaining customer signature and other information, such as required licenses
- Answered telephones to provide information and rental rates
- Inspected and adjusted rental items to meet needs of customer
- Explained rental fees, policies and procedures
- Visited franchised dealers to stimulate interest in establishment and expansion of leasing programs
- Delivered rental cars to customers and serviced them prior to delivery
- Collected rental payments and deposits from customers
- Observed that customers read and signed rental contract
Rental Sales Agent
Hertz Rent A Car
08.1992 - 04.1994
- Rented automobiles to customers
- Talked with customers to determine type of automobile and accessories desired such as power steering and air-conditioning, location for pick up and return of automobile, and number of days needed for rental
- Quoted cost of rental and amount of deposit required
- Prepared rental forms, obtaining customer signature and other information, such as required licenses
- Answered telephones to provide information about Rental
Education
Bachelor's - Art
Faculty of Fine Arts
Cairo, GA06.1985
Skills
- Customer Service
- Customer Care
- Call Center
- CSR
- Shuttle Driving
- Driving
- Operations management
- Cash handling
- Cash register
- Upselling
Certification
Driver's License
Languages
Arabic
Native or Bilingual
Timeline
Medical Courier
MedSpeed
02.2024 - Current
Operation Manager
Advantage Rent A Car
10.2000 - 09.2009
Manager Trainee
Alamo Rent A Car
05.1994 - 06.2000
Security Officer
Intel, PNM, Verizon, Sprint
10.1993 - 08.2019
Rental Sales Agent
Hertz Rent A Car
08.1992 - 04.1994
Bachelor's - Art
Faculty of Fine Arts