Ashraf Thanvi
Bellmore,United States
Summary
Experienced customer support professional with a strong background in client care. Seeks to leverage excellent communication and problem-solving skills in a dynamic workplace. Committed to ensuring a positive customer experience and maintaining high satisfaction levels to effectively support clients and manage case-related tasks.
Overview
6
6
years of professional experience
Work History
Data Analyst
Level 1 Solutions
03.2022 - 11.2023
- Headed an interdisciplinary team to craft a comprehensive financial framework for gauging the ROI of upcoming IT ventures, refining the firm's capital allocation strategy
- Teamed up with IT project leads to get insights into cost breakdowns, ensuring precise fiscal planning and monitoring
- Reviewed monthly outlays in comparison to project benchmarks, spotlighting avenues for cost efficiency and potential financial hazards
- Undertook retrospective financial evaluations of projects to ascertain genuine ROI, furnishing data for enhancing future ventures and fiscal control.
Solutions Manager
Verizon
04.2020 - 01.2021
- Held a central position in the financial forecasting and analytical processes, managing a suite of financial offerings and offering clarity on their profitability and potential pitfalls
- Employed state-of-the-art data analysis methods to decode intricate financial figures, rendering straightforward and strategic directions for decision-makers
- Drafting and verification of both quarterly and yearly fiscal documents, upholding their preciseness and adherence to monetary guidelines.
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
Assistant Manager of Sales
AT&T
01.2018 - 12.2019
- Took the lead in creating financial projections to assess and rectify billing anomalies, leading to a decrease in discrepancies by 15%
- Delivered financial summaries on a quarterly basis to top executives, emphasizing crucial fluctuations, discrepancies, and areas demanding strategic shifts.
- Coached employees on upselling products and recommending enhanced services.
Education
Bachelor of Science - BS - Computer Science
University of Houston
05.2019
Associate's degree - Computer Science
University of Houston
05.2016
HS diploma - High School/Secondary Diplomas and Certificates
Lee High School
05.2013
Skills
- Advanced Excel /Google Sheets
- Microsoft Office Suite, including Word and PowerPoint
- Client assessment
- Progress Monitoring
- Excellent communication and problem solving skills
- Detail oriented
- Critical thinker
Languages
Urdu
Full Professional
Arabic
Elementary
Timeline
Data Analyst
Level 1 Solutions
03.2022 - 11.2023
Solutions Manager
Verizon
04.2020 - 01.2021
Assistant Manager of Sales
AT&T
01.2018 - 12.2019
Associate's degree - Computer Science
University of Houston
HS diploma - High School/Secondary Diplomas and Certificates
Lee High School
Bachelor of Science - BS - Computer Science
University of Houston
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