Ashraful Alam
Otsego,United States
Summary
Dynamic and dedicated professional with extensive experience in hospitality, food and beverage, and customer service within hotel environments. Recognized for delivering exceptional guest experiences and fostering positive relationships while consistently exceeding expectations. Committed to leveraging skills to enhance operational efficiency and contribute to organizational success. Eager to bring a strong work ethic and passion for service excellence to a forward-thinking team.
Overview
5
5
years of professional experience
Work History
Regional Manager – Valet Services
Encore Service Group
Trinity Health Grand Rapids, MI
04.2025 - Current
- Provide strategic leadership for multi-site valet operations across hospital and healthcare campuses, overseeing daily service delivery, staffing, and client relations to ensure seamless patient, visitor, and physician arrival experiences.
- Lead a team of site managers, supervisors, and valet attendants, including hiring, coaching, scheduling, and performance management, while enforcing customer service, safety, and cash-handling standards.
- Analyze volume trends, traffic flow, and revenue reports to optimize labor, reduce wait times during peak hours, and maximize profitability while maintaining service-level KPIs set by hospital partners.
- Collaborate with hospital administration and Encore Service Group leadership to design and implement SOPs, service recovery protocols, and training programs tailored to healthcare environments.
- Drive continuous improvement initiatives, including staff feedback loops and patient/guest satisfaction tracking, resulting in higher service scores and expanded valet scope within key facilities.
Operations Manager
Metropolis Parking
Detroit, Michigan, United States
04.2023 - 04.2025
- Managed daily valet and parking operations for high-volume commercial and residential properties, ensuring exceptional service delivery and operational efficiency.
- Supervised and developed front-line staff, including scheduling, training, performance evaluations, and disciplinary actions to maintain service standards.
- Monitored financial performance including revenue collection, expense management, and monthly reporting to drive profitability and cost control.
- Implemented operational improvements and customer service initiatives that increased client satisfaction scores and reduced incident rates.
- Served as primary liaison between property management, clients, and corporate leadership to address service concerns and expand business relationships.
- Ensured compliance with safety protocols, insurance requirements, and company policies across all managed locations.
Valet Operations Specialist
Encore Service Group
Detroit, Michigan, United States
08.2021 - 04.2023
- Continually monitored valet operations at healthcare facilities and took appropriate action to ensure quality and service standards were consistently met.
- Maintained money management throughout shifts including cash handling, deposits, and revenue reconciliation.
- Assisted in the training and development of new hires on customer service, safety protocols, and operational procedures.
Education
Associate of Applied Science - Psychology
Wayne County Community College
Detroit, MI04-2016
Skills
- Process optimization
- Goal-oriented planning
- Database management
- Client relationship building
- Team development
- Multi-location management
- Conflict management
- Data analytics
- Compliance monitoring
Languages
Hindi
Professional Working
English
Native or Bilingual
Bengali
Native or Bilingual
Urdu
Professional Working
Timeline
Regional Manager – Valet Services
Encore Service Group
04.2025 - Current
Operations Manager
Metropolis Parking
04.2023 - 04.2025
Valet Operations Specialist
Encore Service Group
08.2021 - 04.2023
Associate of Applied Science - Psychology
Wayne County Community College