Highly motivated and skilled IT Support Specialist with a proven track record of delivering exceptional technical assistance and problem-solving expertise. Seeking a challenging role in an innovative and dynamic organization where I can leverage my strong technical acumen and customer service skills to provide reliable IT support, contribute to continuous improvement initiatives, and ensure seamless operations for end-users and stakeholders.
• Coordinated the operational activities and work schedules of over 8 employees, including monitoring performance, providing training, and ensuring compliance.
• Led initiatives to drive customer-centered solutions, resulting in achieving a 90% average customer satisfaction rating in 2019, reflecting excellent performance.
• Managed daily calls and client accounts, delivering top-notch customer service while selling and recommending plans and services to customers.
• Communicated with customers to identify and fulfill their needs, utilizing Kayako, a customer service software.
• Supervised business accounts and all accounting operations, efficiently managing equipment inventory and ordering supplies. • Oversaw payroll management, issuing paychecks for employees, while continuously identifying opportunities and developing strategies to enhance the customer service experience and improve customer retention.