Ashten Gediman
Yorba Linda,California
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Veterinary Technician
Alicia Pet Care Center
02.2019 - Current
- Restrained animals to protect veterinarians from potential harm.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Collected and prepared specimens for laboratory testing.
- Performed dental cleanings using ultrasonic scaler.
Receptionist/Reception Team Leader
Alicia Pet Care Center
04.2016 - 02.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
Kennel Attendant
Alicia Pet Care Center
09.2015 - 04.2016
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Kept animals clean and free of contaminants to promote optimal health.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Cashier/Food Runner
Amecis Pizza And Pasta
05.2014 - 09.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Made sure food orders were delivered to customers in a timely fashion.
Cashier/Head Food Runner
Rubios Costal Grill
07.2013 - 05.2014
- Answered constant flow of customer calls with minimal wait times.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
High School Diploma -
Yorba Linda High School
Yorba Linda, CA06.2013
Skills
- Guest Services
- Problem Resolution
- Calm and Professional Under Pressure
- Exceptional Communicator
- Team Player but also can work independently
Timeline
Veterinary Technician
Alicia Pet Care Center
02.2019 - Current
Receptionist/Reception Team Leader
Alicia Pet Care Center
04.2016 - 02.2019
Kennel Attendant
Alicia Pet Care Center
09.2015 - 04.2016
Cashier/Food Runner
Amecis Pizza And Pasta
05.2014 - 09.2015
Cashier/Head Food Runner
Rubios Costal Grill
07.2013 - 05.2014
High School Diploma -
Yorba Linda High School