Ashten Halley
Customer Service
Jacksonville,FL
Summary
I Am A Very Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Also Having Willingness to take on added responsibilities to meet team goals. I Look To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My Customer Service Representative experience brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills, Which also Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Sales Representative
Teleperformance
Waycross, GA
11.2022 - Current
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed, maintained and utilized diverse client base.
- Contributed to event marketing, sales and brand promotion.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Informed customers of promotions to increase sales productivity and volume.
- Used customer insights to develop innovative sales strategies to increase sales.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Representative
Sedgwick Claims Management
Nashville, TN
01.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Answered constant flow of customer calls with minimal wait times.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Bill Collector
Enhanced Recovery Company
Waycross, GA
09.2021 - 06.2022
- Collaborated with other departments to verify customer compliance with payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed over 50 customer calls per day.
- Maintained high volume of calls and met demands of busy and productive group.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
Military
US Army
Oklahoma City, OK
12.2020 - 07.2021
- Trained in firearms and self-defense tactics.
- Built excellent integrity and responsibility.
- Conducted searches of individuals, vehicles and premises.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
Education
High School Diploma -
06.2020
Some College (No Degree) - Buisness
Skills
- Sales expertise
- Strategic sales knowledge
- Training development aptitude
- Recordkeeping strengths
- Customer service expert
- Application support
- Problem-Solving
- Teamwork and Collaboration
- Dependable and Responsible
- Documentation and reporting
- Customer Relations
- Exemplary work ethic
- Empathetic and genuine
Timeline
Sales Representative - Teleperformance
11.2022 - Current
Customer Service Representative - Sedgwick Claims Management
01.2022 - 09.2022
Bill Collector - Enhanced Recovery Company
09.2021 - 06.2022
Military - US Army
12.2020 - 07.2021
Valdosta High School - High School Diploma,
Georgia Military College - Milledgeville - Some College (No Degree), Buisness
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